Housing Stability Resource Navigator/Liaison (Crisis Intervention) - Bilingual Required

Community-Action-Organization; Hillsboro (OR); On-site; USD 45,000 - 65,000; Full time

Job summary

Community Action is seeking a compassionate Housing Stability Resource Navigator/Liaison to conduct comprehensive assessments and provide crisis intervention for low-income households across Washington County, Oregon.

Role requires full bilingual Spanish proficiency and a High School Diploma with 3+ years in eligibility determination; duties include crisis intervention, data entry, and referrals to Rent/Utility Assistance and health programs, with collaboration across partner agencies and

Qualifications

• Minimum of a High School Diploma/Equivalent plus at least three (3) years in eligibility determination, including phone and face-to-face customer intake.
• Bilingual Requirement: Spanish language proficiency (verbal and written).
• Experience de-escalating crisis situations and providing trauma-informed client services.
• Experience coordinating with other professionals and social service agencies.
• Ability to adapt quickly to changing client needs and make independent decisions.
• MS Word, Excel, Outlook proficiency (intermediate).
• Demonstrated data entry accuracy into computer databases.
• Ability to work effectively in a diverse environment and communicate well both orally and in writing.
• Must have a valid driver’s license and provide proof of insurance for personal vehicle.

Responsibilities

• Conduct phone-based or face-to-face comprehensive assessment interviews with low-income Washington County households.
• Independently provide on-site crisis intervention and make immediate, independent decisions based on presenting client needs.
• Determine eligibility and initiate referrals for Rent Assistance, Utility Assistance, CARE Assessment, Community Connect, and Oregon Health Plan navigation.
• Allocate resources to households based on assessment results and knowledge of Community Action and Washington County resources.
• Collaborate with an interdisciplinary team with staff from partner agencies (e.g., Providence, Family Justice Center).
• Provide services outside the main office (schools, homes, community organizations) to promote equitable access.
• Maintain real-time, confidential records and data entry into multiple databases (statewide client databases).
• Maintain understanding of eligibility requirements for all programs.

Skills

Spanish bilingual

Crisis de-escalation

Trauma-informed care

Independent decisions

Team collaboration

MS Office

Data entry accuracy

Communication skills

Driver's license

Education

High School Diploma/Equivalent

Tools

OPUS

ServicePoint

Job description

Job Title

Housing Stability Resource Navigator/Liaison – Bilingual Required

Company Background

Community Action is a non-profit organization that provides critical services to low-income families in the areas of housing, homeless services, economic empowerment, family development, and early childhood care and education. Community Action leads the way to eliminate conditions of poverty and create opportunities for people in the Washington County area. Be the change you want!

Job Position Description

Community Action is seeking a compassionate and skilled Housing Stability Resource Navigator/Liaison to conduct comprehensive assessments and provide critical crisis intervention services to low-income households. This key role operates within different systems of care across Washington County, utilizing culturally responsive, trauma-informed, and people-centered practices to provide equitable access to essential services.

Abbreviated Duties List

• Conduct phone-based or face-to-face comprehensive assessment interviews with low-income Washington County households.
• Independently provide on-site crisis intervention and make immediate, independent decisions based on presenting client needs.
• Determine eligibility and initiate referrals for a variety of critical programs, including Rent Assistance, Utility Assistance, CARE Assessment, Community Connect, and Oregon Health Plan navigation.
• Allocate resources to households based on assessment results and in-depth knowledge of Community Action and Washington County resources.
• Function independently as part of an interdisciplinary team with staff from partner agencies (e.g., Providence, Family Justice Center).
• Provide services to individuals and families outside of the main office (e.g., schools, homes, community organizations) to promote equitable access.
• Maintain real-time, accurate, complete, and confidential records, including strict data entry into multiple computer record systems/databases (statewide client databases).
• Maintain a comprehensive understanding of eligibility requirements for all Community Action and community partner programs.

Abbreviated Requirements

• Minimum of a High School Diploma/Equivalent plus at least three (3) years in eligibility determination, including phone and face-to-face customer/client intake.
• Bilingual Requirement: REQUIRED to be fully bilingual (verbal and written) in Spanish.
• Proven experience de-escalating crisis situations and providing trauma-informed client services.
• Experience coordinating with other professionals and social service agencies.
• Ability to adapt quickly to changing client needs and make independent decisions based on those needs.
• Intermediate computer literacy in MS Word, Excel, Outlook, and related software programs.
• Demonstrated experience completing data entry with a high degree of accuracy into computer databases.
• Ability to work effectively and collaboratively in a diverse work environment and communicate effectively both orally and in writing.
• Must have a valid driver's license, maintain a good driving record, and provide proof of insurance for personal vehicle.

What Will Make You Stand Out

• Familiarity with Washington County community resources.
• Experience with client databases, specifically OPUS and/or ServicePoint.