Bilingual Intake Specialist

WorkSource Oregon; Portland (OR); On-site; USD 42,000 - 62,000; Full time

Job summary

WorkSource Oregon is partnering with an employer to fill the Bilingual Intake Specialist position in Portland, aiming to help homeless or at-risk individuals access services.

The role focuses on intake, assessments, referrals, and coordinating transportation, with an emphasis on trauma-informed and culturally responsive support.

Strong communication, independence, teamwork, and knowledge of Microsoft Office are required, along with a valid driver's license and background check.

Qualifications

• HSD/GED required.
• Valid driver's license with a good driving record and up-to-date insurance.
• 2 years of volunteer work in social work or related field, or lived experience.
• 1 year experience with families/individuals experiencing poverty or homelessness, or related long-term disabilities.
• Culturally responsive services and diverse communities awareness.
• Ability to work independently and as part of a team; strong organizational skills.
• Strong written and verbal communication; HIPAA awareness.

Responsibilities

• Provide clinic-based community resource services at health centers in Portland.
• Conduct brief client assessments, action planning, and referrals.
• Engage with participants, build rapport, create action plans, and follow up on needs.
• Use trauma-informed, person-centered assessments to prioritize needs.
• Maintain compliance with HIPAA standards.
• Coordinate transportation planning and travel to meetings as needed.
• Collaborate with community partners to connect participants with housing, food, energy, medical resources and more.
• Develop relationships with health providers and case managers to support access to programs.

Skills

Communication

Trauma-informed approach

Cultural competency

Crisis management

Teamwork

Self-motivation

Education

HS Diploma or GED

Tools

Microsoft Office

Job description

Worksource Oregon is partnering with an employer who, for the last 60 years, has been dedicated to preventing homelessness by partnering with people on their journey to stability and opportunity. They are currently looking for qualified candidates for the position of Bilingual Intake Specialist.

REQUIREMENTS:

• HSD/GED
• Possess a valid driver's license, a good driving record, and up to date insurance
• 2 years of work volunteering in social work or related field, or lived experience
• 1 year experience in working with families and individuals experiencing poverty and/or homelessness, or having long term mental health, addiction/recovery, and/or other long-term disabilities
• Sensitivity and relate to people from diverse lifestyles, socioeconomic levels, and cultures with to provide culturally responsive services
• Effectively work within a strength-based, trauma-informed, and person-centered support service delivery model
• Relate to communities of color as well as diverse community of staff and volunteers
• Confidence and resourcefulness in crisis situations, and sensitivity to clients in vulnerable circumstances
• Work independently and be self-motivated as well as willingness to work as a team member
• Possession of consistent professional boundaries, good organizational skills and ability to prioritize multiple and varied tasks
• Communicate effectively, both orally and in writing
• Working knowledge of Microsoft Office
• Employer will perform background check

JOB DUTIES:

• Provide clinic-based community resource services to those in need from a variety of diverse cultures at health centers in one of the Portland locations
• Conduct brief client assessments, action planning, and individualized service referrals
• Work with clinic staff to conduct program outreach, engage with participants to build rapport, evaluate participant needs, create individual action plans based on participants goals and objectives, provide referrals including a warm handoff to community agencies, and follow-up with participants to ensure needs are met
• Utilize person-centered and trauma-informed assessment to identify and prioritize participant needs
• Maintain compliance with all HIPAA standards
• Coordinate and/or assist with transportation planning as needed
• Drive program participants, run errands related to the program needs, and travel to different locations for agency meetings
• Collaborate with community partners to connect participants with food resources, energy assistance, housing assistance, medical/medication assistance, life skills classes, recovery resources and other resources as needed
• Maintain an up-to-date working knowledge of medical insurance benefits and assist participants with insurance application processes
• Develop and maintain working relationships with health providers, nurse case managers and others to maintain effective outreach strategies and support participant access to the Resource Access Center Program