Bilingual Housing Stability Navigator

Community-Action-Organization; Hillsboro (OR); On-site; USD 45,000 - 65,000; Full time

Job summary

Community Action is seeking a compassionate Housing Stability Resource Navigator/Liaison to conduct comprehensive assessments and provide crisis intervention for low-income households across Washington County, Oregon.

Role requires full bilingual Spanish proficiency and a High School Diploma with 3+ years in eligibility determination; duties include crisis intervention, data entry, and referrals to Rent/Utility Assistance and health programs, with collaboration across partner agencies and

Qualifications

• Minimum of a High School Diploma/Equivalent plus at least three (3) years in eligibility determination, including phone and face-to-face customer intake.
• Bilingual Requirement: Spanish language proficiency (verbal and written).
• Experience de-escalating crisis situations and providing trauma-informed client services.
• Experience coordinating with other professionals and social service agencies.
• Ability to adapt quickly to changing client needs and make independent decisions.
• MS Word, Excel, Outlook proficiency (intermediate).
• Demonstrated data entry accuracy into computer databases.
• Ability to work effectively in a diverse environment and communicate well both orally and in writing.
• Must have a valid driver’s license and provide proof of insurance for personal vehicle.

Responsibilities

• Conduct phone-based or face-to-face comprehensive assessment interviews with low-income Washington County households.
• Independently provide on-site crisis intervention and make immediate, independent decisions based on presenting client needs.
• Determine eligibility and initiate referrals for Rent Assistance, Utility Assistance, CARE Assessment, Community Connect, and Oregon Health Plan navigation.
• Allocate resources to households based on assessment results and knowledge of Community Action and Washington County resources.
• Collaborate with an interdisciplinary team with staff from partner agencies (e.g., Providence, Family Justice Center).
• Provide services outside the main office (schools, homes, community organizations) to promote equitable access.
• Maintain real-time, confidential records and data entry into multiple databases (statewide client databases).
• Maintain understanding of eligibility requirements for all programs.

Skills

Spanish bilingual

Crisis de-escalation

Trauma-informed care

Independent decisions

Team collaboration

MS Office

Data entry accuracy

Communication skills

Driver's license

Education

High School Diploma/Equivalent

Tools

OPUS

ServicePoint

Job description

Community Action is seeking a compassionate Housing Stability Resource Navigator/Liaison to conduct comprehensive assessments and provide crisis intervention for low-income households across Washington County, Oregon.

Role requires full bilingual Spanish proficiency and a High School Diploma with 3+ years in eligibility determination; duties include crisis intervention, data entry, and referrals to Rent/Utility Assistance and health programs, with collaboration across partner agencies and