Housing Specialist III

Nan Mckay & Associates; Chicago (IL); On-site; USD 52,000 - 66,000; Full time

Job summary

Chicago Project Clerical is seeking a Housing Specialist III in Chicago, IL to determine and document eligibility for the Housing Choice Voucher program. The role requires managing a caseload, conducting annual and interim recertifications, and coordinating with landlords and participants.

The position emphasizes customer service, thorough documentation, and adherence to HUD regulations and the agency's Administrative Plan. Strong communication and organizational skills are essential.

Qualifications

• Experience conducting interviews and documenting applicant information.
• Strong written and verbal communication skills.
• Proven ability to manage multiple tasks with attention to detail.
• Ability to apply policies and regulations to housing programs.

Responsibilities

• Manage an assigned caseload of HCV participants.
• Conduct annual and bi-annual recertifications.
• Complete interim recertifications as required.
• Process and monitor moves; coordinate handoffs with vendors.
• Determine housing assistance payments and tenant rent calculations.
• Educate participants on program requirements and family obligations.
• Resolve concerns between owners, tenants, and the Housing Authority.
• Maintain accurate electronic files and document actions in systems.
• Provide excellent customer service to participants, landlords, and colleagues.
• Ensure compliance with applicable regulations and organizational plans.

Skills

Interviewing

Customer service

Communication

Organizational skills

Education

Bachelor's degree

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Housing Specialist III

Chicago Project Clerical Chicago, IL, US

6 days ago Requisition ID: 1934

POSITION: Housing Specialist III

SUPERVISOR: Supervisor
STATUS: Non-Exempt

LOCATION: 1852 S. Albany Ave. Chicago, IL. 60623
SUMMARY:
The position duties include a high level and wide range of activities related to determining and documenting applicant and/or participant eligibility, income, rent and contractual relationships with owners in support of the Housing Choice Voucher (HCV) operations using written administrative policies and procedures. Interviews Housing Choice Voucher Program Participants on a weekly basis. The position requires full accountability for an assigned caseload including accurate and complete files, resolution of call center cases, and responsiveness to participant and landlord inquires. The Housing Specialist III (HSIII) position could carry a caseload up to 1½ times that of a Housing Specialist I. The caseload includes increased case management responsibilities. The overall performance must meet or exceed the HS III performance standards. Take on additional duties as assigned focused in the areas of general team support.

SUPERVISION RECEIVED AND EXERCISED:
Operates under the direct general supervision of a Supervisor. The HS III exercises no direct supervision over other employees but may act on behalf of or in the absence of the team supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage an assigned caseload of HCV participants
• Conduct annual and bi-annual recertifications within required time frames
• Complete interim recertifications as required
• Process and monitor moves; Coordinate handoffs with vendor
• Determine housing assistance payment and tenant rent calculation
• Educate participants on program requirements and family obligations
• Resolve concerns between owners, tenants, and the Housing Authority
• Process all transactions within required Housing Authority’s systems including the legacy system/system of record
• Maintain accurate and complete electronic applicant/participant files
• Provide excellent customer service to participants, landlords, co-workers, clients and vendors
• Conduct all job functions in alignment with the Housing Authority’s Administrative Plan, HUD regulations and other state and local requirements
• Obtain certification in Housing Choice Voucher
• Ensure regular attendance and punctuality
• Manage a caseload up to one and a half times that of a Housing Specialist I
• Complete Rent Determinations and generate HAP contracts
• Conduct voucher issuance briefings
• Take on higher levels of leadership on team
• Conduct percentage of quality control reviews for team
• Act as a mentor to new and seasoned staff

DESIRED QUALIFICATIONS

Education equivalent to a four-year degree from a regionally accredited institution in Public Administration, Social Science or a closely related field; a minimum of two years of progressively responsible work experience for a public agency, or related work in the social service or community service field preferred. Alternatively, a two-year degree with four years of experience will satisfy the qualifications. Ability to apply regulations pertaining to the program. Must be able to communicate effectively both orally and in writing. Must have excellent interpersonal skills necessary for conducting HCVP Participant interviews. Must possess strong computer and organizational skills required to prioritize tasks and demands and consistently deliver work product on time.

Company Competencies

• Collaboration: Collaborates with others
• Integrity: Acts in fair and ethical manner towards others
• Leadership: Aligns personal work goals and actions
• Quality: Meets quality standards set by organization
• Trust: Responds to immediate client needs

Role Competencies

• Attention to Detail: Demonstrates concern for thoroughness and accuracy
• Information Gathering and Processing: Processes complex information from various sources
• Managing Project Execution: Basic: Demonstrates basic knowledge and ability and, with guidance, can apply the competency in common situations that present limited difficulties.
• Problem Solving: Solves complex problems