Housing Solutions Assessment Specialist

City Rescue Mission; Oklahoma City (OK); On-site; USD 36,000 - 48,000; Full time

Job summary

City Rescue Mission in Oklahoma City seeks an Assessment Case Manager to conduct family assessments, housing consultations, and crisis response within the One Door OKC project. You will work with CRM staff and community partners to connect families with housing solutions and supportive services.

The role emphasizes documentation in HMIS, careful triage, and compassionate, non-judgmental service delivery, with an 10:00 a.m.–6:00 p.m. schedule, Monday through Friday.

Qualifications

• Experience serving families experiencing homelessness.
• Familiar with housing resources and benefits.
• Strong interpersonal skills and professional boundaries.

Responsibilities

• Welcome families and establish respectful relationships.
• Explain project process, wait times, and rights.
• Manage assessments, inquiries, referrals, and follow-ups.
• Conduct family consultations and respond to crises during shift.
• Complete family assessments using HMIS and CRM procedures.
• Coordinate handoffs to service providers and track actions.

Skills

Empathy

Crisis intervention

Case management

Communication

HMIS data entry

Referral coordination

Tools

HMIS

CRM system

Job description

City Rescue Mission in Oklahoma City seeks an Assessment Case Manager to conduct family assessments, housing consultations, and crisis response within the One Door OKC project. You will work with CRM staff and community partners to connect families with housing solutions and supportive services.

The role emphasizes documentation in HMIS, careful triage, and compassionate, non-judgmental service delivery, with an 10:00 a.m.–6:00 p.m. schedule, Monday through Friday.