Case Manager

The Salvation Army USA Western Territory; California (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

The Salvation Army USA Western Territory is seeking a Housing Case Manager for its Transitional Living Program in California. The role assists clients in preparing for and accessing affordable housing while helping with job search skills, placement, and achieving housing self-sufficiency.

Responsibilities include intake, assessment, information and referral, referral coordination with landlords and authorities, workshops, and maintaining confidential case records.

Qualifications

• AA degree in a related social services field and 1–3 years of experience.
• Experience in housing, case management, outreach and education.
• Ability to read, analyze and interpret common journals, reports and legal documents.
• Ability to respond to inquiries from customers or agencies; meet deadlines.

Responsibilities

• Provide housing case management to clients seeking housing assistance, including intake, assessment, and follow-up.
• Offer employment services: job preparation, search, and workshops.
• Establish and maintain a housing referral system with landlords and authorities.
• Maintain accurate and confidential client records and track Bridges data.
• Attend trainings and complete required paperwork in a timely fashion.

Skills

Housing case management

Outreach and education services

Reading/interpretation of documents

Time management

Regulatory compliance

Education

AA degree in a related social services field

Job description

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love for God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Purpose

The purpose of this position is to assist clients of the Transitional Living Program in their efforts to prepare for and to access affordable housing. It is also to assist client with job search skills, job placement and achieve a level of self-sufficiency to stay in housing.

Essential Duties and Responsibilities

• Adheres to agency's policies and procedures.
• Provides housing case management to clients seeking housing assistance. Case management tasks will include intake, assessment, information and referral, housing case management, application assistance, placement, and follow-up services.
• Provide case management geared to housing assistance and job development. Employment services will include job preparation, job search, and workshops. Housing case management will include intake, assessment, information and referral, including application assistance, placement, and follow-up services.
• Implements case management standards as required by all funding sources including Salvation Army.
• Establishes and maintains a housing referral system for clients, including landlords, rental agencies, management companies, local and regional housing authorities.
• Assists in coordinating periodic workshops for clients and potential clients on housing, employment and related issues.
• Maintains accurate and confidential case records on each client served.
• Enters, tracks and reviews Bridges client data.
• Provides Case Management sessions to each family at least twice a month.
• Attends trainings as required by The Salvation Army.
• Completes and submits all required paperwork in a timely fashion as designated by the supervisor. Meets deadlines and department productivity demands.
• Acts as a role model within and outside the agency.
• Maintains a positive respectful attitude.
• Communicates regularly with supervisor about program issues.
• Consistently reports to work on time prepared to perform duties of position.

Qualifications

• AA degree in a related social services field, one to three years of experience or a combination of education and experience.
• Experience working in the housing arena, accessing housing for clients, conducting case management and providing outreach and education services.
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Must possess a valid California Class C Driver License, and ability to drive a Salvation Army vehicle.
• Must be 21 years or older.
• Authorize The Salvation Army to add name to the CA DMV Pull Notice Program.
• Complete The Salvation Army vehicle course training.
• Ability to work well under pressure and meet deadlines.

Physical Requirements

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis.
• Ability to grasp, push, and/or pull objects.
• Ability to reach overhead.
• Ability to operate telephone.
• Ability to lift up to 25 lbs. for administrative positions.
• Ability to operate a computer.
• Ability to process written, visual, and/or verbal information.
• Ability to operate basic office equipment and tools PC, Fax Machine, Telephone, Calculator, Copier, Printer.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed would not result in undue hardship.

Equal Opportunity Employer

Protected Veterans/Individuals with Disabilities, This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.