Full Time Lead Case Manager

The Salvation Army USA Western Territory; Sacramento (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

The Salvation Army USA Western Territory is seeking a skilled supervisor for its Emergency Shelter program in Sacramento. You will oversee case managers, manage housing and support services, and ensure accurate HMIS reporting and compliance with funders.

This role requires strong leadership, organizational skills, and the ability to coordinate with partners to place clients in appropriate housing options while maintaining confidentiality and high professional standards.

Qualifications

• High School Diploma or GED required.
• AA Degree or equivalent experience; five years related work.
• Familiar with the social services aspect of The Salvation Army.
• Strong professional communication with clients and regulatory bodies.
• Excellent organizational skills and attention to detail.
• Good English writing and verbal skills; bilingual a plus.
• Ability to drive Salvation Army vehicle.
• Must be at least 21 years old.
• Completion of The Salvation Army Decision Driving course training.

Responsibilities

• Supervises all Case Managers at the Emergency Shelter.
• Assigns and supervises daily work tasks to case managers.
• Manages logs, reports, and client files of shelter clients.
• Develops and maintains HMIS reports for shelter contracts.
• Establishes and maintains housing referral system for clients.
• Ensures clients are meeting with Case Managers twice monthly as required.

Skills

Team leadership

Case management

Documentation & reporting

Communication

Bilingual (Spanish)

Conflict resolution

Independent work

HMIS knowledge

Education

High School Diploma or GED

AA Degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel 2003/2007

HMIS (Bridges)

Job description

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love for God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Basic Purpose

Under the direct supervision of the Emergency Shelter Supervisor, the purpose of this position is to supervise and manage case managers and all case management activities and programs geared to emergency shelter assistance, case management, and housing assistance services to homeless individuals

Essential Duties and Responsibilities

1. 1. Supervises all Case Managers at the Emergency Shelter.
2. 2. Assigns and supervises daily work tasks to case managers.
3. 3. Supervises the provision of case management and housing services to shelter clients.
4. 4. Manages logs, reports, and client files of shelter clients.
5. 5. Manages quality and quantity of client case management appointments.
6. 6. Responsible for reviewing client's information, inputting and creating HMIS reports for all shelter contracts.
7. 7. Manages records and prepares monthly reports with the Social Services Administrative Assistant.
8. 8. Develops and maintains a community referral list for the Emergency Shelter including community resources, organizations, agencies and the continuum of care as needed.
9. 9. Lead the coordination with TSA Case Managers, and Sacramento Step Forward (SFF) Navigators to ensure all clients have a V-SPDAT and are "Document Ready".
10. 10. Establishes and maintains a housing referral system for clients, including landlords, rental agencies, management companies, local and regional housing authorities.
11. 11. Ensures that Case Managers meet with clients at least twice a month, depending on contract requirements.
12. 12. Ensures the implementation of case management standards as required by all funding sources including: Sacramento Housing and Redevelopment Agency (SHRA), Department of Human Assistance (DHA), and Veteran's Administration (VA).
13. 13. Advises client individually, or in other small groups regarding plans for meeting needs, and aids client to mobilize inner capacities and environmental resources to improve social functioning.
14. 14. Helps client to modify attitudes and patterns of behavior by increasing understanding of self, personal problems, and client's part in creating them.
15. 15. Refers clients to community resources and other organizations.
16. 16. Drives customer clients to appointments, events, and workshops.
17. 17. Compiles records and prepares reports. Creates and maintains client files.
18. 18. Accesses and records client and community resource information.
19. 19. Develops and conduct periodic workshops and/or one-on-one session for clients and potential clients on housing and related issues.
20. 20. Develops and strengthens collaborative relationships with housing specialists, supervisor and case managers.
21. 21. Ensures that Case Managers maintain accurate and confidential case records on each client served.
22. 22. Tracks and reviews HMIS and Bridges client data.
23. 23. Attends trainings as required by The Salvation Army.
24. 24. Completes and submits reports and paperwork in a timely fashion as designated by the Supervisor. Meets deadlines and department productivity demands.
25. 25. Acts as role model within and outside the agency.
26. 26. Maintains a positive respectful attitude.

Knowledge, Skills, Abilities and Other Qualifications Requirements

1. 1. High School Diploma or GED equivalent.
2. 2. AA Degree; at least five years related experience and/or training; or equivalent combination of education and experience.
3. 3. Must be familiar with the social services aspect of The Salvation Army.
4. 4. Ability to respond in a professional manner to inquiries or complaints from clients, regulatory agencies, or members of the business community.
5. 5. Excellent organizational skills, attention to detail and ability to track and present very accurate information
6. 6. Must have good English written and verbal skills. Bi-lingual preferred (Spanish-other languages a plus.
7. 7. Must be able to communicate effectively with staff and clients.
8. 8. Must have ability to empathize, communicate and work with a variety of people from diverse backgrounds.
9. 9. Ability to maintain confidentiality of sensitive materials and information.
10. 10. Ability to work independently and without daily immediate supervision.
11. 11. Knowledge and experience with Word and Excel 2003 or 2007.
12. 12. Knowledge and experience with Homeless Management Information System (HMIS) highly desirable.
13. 13. Ability to drive a Salvation Army vehicle.
14. 14. Must be at least 21 years of age.
15. 15. Complete The Salvation Army's Decision Driving course training.

Physical Requirements

1. 1. Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis
2. 2. Ability to grasp, push, and/or pull objects
3. 3. Ability to reach overhead
4. 4. Ability to operate telephone
5. 5. Ability to lift up to 25 lbs.
6. 6. Ability to operate a computer
7. 7. Ability to process written, visual, and/or verbal information
8. 8. Ability to operate basic office equipment and tools PC, Fax Machine, Telephone, Calculator, Copier, Printer
9. 9. Miscellaneous office equipment including but not limited to staplers, three-hole punch, etc.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed would not result in undue hardship.

Experience

• -Knowledge and experience with Homeless Management Information System (HMIS) highly desirable. (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.