Housing Retention Counselor

Evergreen Health; Buffalo (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical plans

Dental and Vision coverage

Paid Time Off 4 weeks

403b with company match

Paid lunch breaks

Job summary

Evergreen Health is seeking a Housing Retention Counselor to assist individuals across Erie and Niagara Counties in transitioning from homelessness to stable, permanent housing. You will guide clients, coordinate resources, and support stability while collaborating with a patient care team.

The role emphasizes trauma-informed care, strong communication, and the ability to work in a fast-paced environment with travel as needed. This is a full-time position with competitive benefits.

Qualifications

• Bachelor’s degree in health, human or education services or related field.
• Familiarity with Trauma-Informed Care (TIC) model.
• Valid NYS driver’s license and insured vehicle; ability to transport clients.

Responsibilities

• Assess independent living skills and work with care team to develop service plans.
• Provide short-term situational counseling for clients in crisis.
• Assist clients in securing services to maximize housing tenure.
• Participate in scheduled virtual and in-person meetings.
• Provide quality customer service through a TIC lens.

Skills

Communication skills

Customer service

Time management

Team player

Education

Bachelor’s degree in health/education services

Associate degree in health/education services

Tools

MS Office

Job description

At Evergreen and our affiliates, we value collaborative, down-to-earth individuals and encourage self-expression. We recognize that our diverse workforce allows us to provide culturally competent care to everyone in our community.

Empower Lives. Strengthen Communities. Be Part of Something That Matters.

As a Housing Retention Counselor, you’ll play a vital role in helping individuals across Erie and Niagara Counties transition from being homeless to safe, permanent housing. You’ll walk alongside clients as they regain stability, providing guidance, resources, and support that truly makes a life- changing difference.

As part of the essential functions of this role, theHousing Retention Counselor:

• Assesses independent living skills and works with the patient care team to develop and implement service plans that foster maximum patient self-sufficiency
• Provides short-term situational counseling for patients in crisis
• Assists patients in securing services that maximize their tenure in housing
• Participate in scheduled virtual and in-person meetings
• Provides quality customer service through a Trauma-Informed Care (TIC) lens

Qualified candidate: will have exceptional communication skills, excel in customer service and time management, ability to function well in a high-paced and at times stressful environment, familiarity with computers and MS Office software (Outlook, Word) preferred, ability to teach and influence others, familiarity with the trauma-informed care model, demonstrated ability to work effectively in a team environment possess a valid NYS driver's license (verified through NYS LENS system) and insured, dependable car to use for client services activities, including transporting clients, when necessary;awareness of and sensitivity to the issues and health disparities faced by underserved populations is essential

Job type:Full-time

Education/Experience: Bachelor’s degree in health, human or education services and one (1) year of qualifying experience or Associate degree in health, human or education services and two (2) years of qualifying experience*

* “qualifying experience” means verifiable full- or part-time experience in care coordination with the following populations: persons with a chronic illness, and/or persons with a history of mental illness, homelessness, or chemical dependence. Experience with families preferred. Extensive qualifying experience may be considered in lieu of degree.

This position is posted with a salary range. The actual rate of pay offered will be based on a variety of individualized factors, including but not limited to a candidate’s skills, relevant experience, educational background, internal equity, and market considerations.

What Evergreen Health Offers You:

• Multiple comprehensive medical health insurance plans for you to choose from
• Dental and Vision coverage at no cost to you
• Paid Time Off package that equals 4 weeks of time in your first year
• 403b with a generous company match
• Paid lunch breaks

Evergreen Health is an Equal Opportunity Employer; we do not discriminate on the basis of age, citizenship, color, disability, ethnic or national origin, gender expression, gender identity, language, race, religion, sex, sexual orientation, socioeconomic status, or any other characteristic protected by federal, state, or local law.