Housing Program Customer Support Specialist

Synergy Staffing Services, LLC; Kansas City (MO); On-site; USD 40,000 - 52,000; Full time

Job summary

Synergy Staffing Services, LLC in Kansas City seeks a dedicated Customer Service/Administrative Specialist to serve as the primary point of contact for clients and customers, offering exceptional support via multiple channels.

The role involves handling inquiries, scheduling appointments, guiding applicants through program requirements, and assisting with background checks and eligibility verification.

Qualifications

• 2+ years of experience in an office environment as a Customer Service Representative.
• Strong Microsoft Word, Excel, and Outlook experience.
• Strong communication skills

Responsibilities

• Responds to applicant and participant inquiries regarding application and re-examination policies and procedures courteously and professionally; directs more complex questions to the appropriate staff.
• Schedules applicant appointments and provides clear guidance regarding program requirements, eligibility criteria, and available assistance. Counsels participants on unit affordability and housing options.
• Assists with coordinating background and other required information checks for tenants undergoing recertification and supports final eligibility verification.
• Contacts eligible applicants regarding available housing units and makes offers in accordance with Authority policies, procedures, and program requirements.
• Reviews and verifies participant information to determine continued eligibility for housing assistance, including evaluating unit and property owner eligibility for program participation.

Skills

Office experience

MS Office

Communication skills

Tools

Microsoft Word

Excel

Outlook

Job description

Synergy Staffing Services, LLC in Kansas City seeks a dedicated Customer Service/Administrative Specialist to serve as the primary point of contact for clients and customers, offering exceptional support via multiple channels.

The role involves handling inquiries, scheduling appointments, guiding applicants through program requirements, and assisting with background checks and eligibility verification.