Housing Operations Specialist II

Florida Gulf Coast University; United States; On-site; USD 44,000 - 60,000; Full time

Job summary

Florida Gulf Coast University is seeking a Housing Operations Specialist II to manage daily operations in the Office of Housing & Residence Life. You will support front desk activities, coordinate housing applications, assignments and billing using RMS Mercury, StarRez and Banner, and collaborate with campus partners.

This role requires strong customer service, organizational and communication skills, with the ability to work both independently and as part of a team to ensure a smooth housing

Qualifications

• High school diploma and six years of full-time related experience.
• Experience in housing operations or student services is preferred.
• Strong communication, organization and customer-service skills.

Responsibilities

• Executes day-to-day front desk operations for the housing office using RMS Mercury, StarRez and email systems.
• Assists students and families with housing questions and processes across campus partners.
• Manages waiting lists and housing assignments with accuracy and timeliness.
• Prepares letters and communications related to applications, assignments and billing.
• Reports facilities issues and supports special housing projects as needed.

Skills

Interpersonal communication

Customer service

Organizational skills

Problem solving

Team collaboration

Education

High school diploma

Tools

RMS Mercury

StarRez

Banner

Job description

Job Summary

The Housing Operations Specialist II administers the day-to-day business operations within the Office of Housing & Residence Life. FGCU is building a culture of curiosity, commitment and collaboration. We value employees who successfully work with others and drive positive change through critical thinking and decisive action. If you thrive in an environment of innovation, accountability and mutual respect, you will find a good home here.

Job Description

Typical duties may include but are not limited to:

• Executes day-to-day front desk operations for the Central Housing Office, utilizing a queued phone system, main housing e-mail, and housing database system (RMS Mercury and StarRez)
• Assists students and parents with questions and concerns, utilizing a broad knowledge of housing and campus partner (Financial Aid, Orientation, Adaptive Services, Admissions, etc.) functions and business processes.
• Escalates concerns to staff throughout the department and campus partners as needed.
• Assists with incoming/outgoing mail, packages, and deliveries for the main office in the Ackert Community Center.
• Reports facilities issues according to department procedures.
• Assists with the application and assignment processes for 4748 bed housing system.
• Utilizes housing assignments database (RMS Mercury and StarRez) and University enterprise system (currently Banner) to complete housing applications, assignments, room transfers, cancellations, emotional support animal approvals, posting charges/credits and all other functions related to housing applications and assignments.
• Assists with the management of multiple waiting lists and overflow housing processes.
• Assists with implementing a communication plan including application letters, assignment notification letters, cancellation letters, and other communication related to the application, assignments, and billing processes.

Other duties: Other job-related duties as assigned.

Supports special projects and/or activities that may include after hour/weekend commitments.

Additional Job Description Required Qualifications: This position requires a high school diploma and six years of full-time experience directly related to the job functions. Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Knowledge, Skills & Abilities

• Proven ability to think strategically and approach challenges with creativity.
• Demonstrated track record of reliability, meeting goals, and holding oneself accountable.
• Strong interpersonal skills and experience working effectively across teams.
• Knowledge of general office procedures.
• Strong interpersonal, verbal and written communication skills.
• Strong organizational skills and an ability to prioritize and complete simultaneous projects when numerous and competing demands are involved.
• Ability to operate office equipment including personal computer, copy machine, fax machine, and calculator.
• Ability to operate personal computers with proficiency and learn new applications and systems.
• Ability to accurately prepare and maintain records, files, and reports.
• Ability to work successfully as both a member of a team and independently with minimal supervision.
• Ability to interact in a professional manner with staff, faculty, students, and the community in a service-oriented environment.
• Ability to think critically and make clear, well-reasoned and timely decisions.
• Ability to interpret and apply laws, regulations, policies and procedures consistently.
• Ability to adapt quickly to changing situations and environments.
• Ability to analyze and solve problems, draw valid conclusions, and/or develop appropriate alternatives where applicable.
• Ability to effectively manage the work of others by providing information, guidance and motivation.

Institutional Values & Behavioral Expectation

• Seek out new approaches to improve outcomes; remain open for feedback and new ideas.
• Lead with integrity; consistently produce high-quality work; persevere to overcome obstacles to meet deadlines and achieve deliverables.
• Share information and insights thoughtfully; build partnerships across departments; communicate respectfully; support colleagues to achieve common goals.

Pay Grade 15

FGCU is a State University System of Florida member and an Equal Opportunity and Equal Access employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status.

FGCU is a dynamic, student-centered institution located in Southwest Florida. We're dedicated to academic excellence, innovation, and community engagement. As a member of our faculty or staff at FGCU, you'll find a supportive environment where your work makes a real impact—on campus and beyond. Explore exciting opportunities to grow your career while shaping the future with us.