Housing Operations Lead Coordinator

The Ohio State University; North Carolina; On-site; USD 25,000 - 33,000; Full time

Job summary

The Ohio State University is seeking a Housing Operations Lead Coordinator to join the Student Life | Columbus Housing and Residence Education team. This role will help manage housing contracts, process payments, and ensure compliance with FERPA, PCI, and housing regulations across 16,000 residential students on four campuses.

Reporting to the Assistant Director, you will lead transactions, coordinate with campus partners, and train staff on contract deadlines and occupancy policies.

Qualifications

• High School diploma or GED.
• Associate degree preferred with 6+ years of relevant experience.

Responsibilities

• Process in-person and phone credit card payments and ensure student billing reflects Tuition Guarantee cohorts.
• Review and submit accurate financial transaction statements for payments submitted via check and credit card.
• Process completed contracts and communicate decisions regarding Emotional Support Animals (ESAs) and Service/Assistance Animals in compliance with ADA/HUD standards.
• Maintain and update assignment information in housing occupancy management software; handle room/assignment changes.
• Assist in training staff on processes related to room changes, contract deadlines, and university housing regulations.
• Serve as liaison between Housing Services and Student Life Financial Management, Facilities, Disability Services, and other campus partners.

Education

High School diploma or GED

Associate degree in relevant field

Job description

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The university is an equal opportunity employer, including veterans and disability.

Job Title:

Housing Operations Lead Coordinator

Department:

Student Life | Columbus Housing and Residence Education

The Housing Operations Lead Coordinator functions as an integral member of the Housing and Residence Education (HRE) team. HRE is comprised of over 60 full-time staff members, 20 graduate and 800 undergraduate student staff members. The staff support over 16,000 residential students on 4 campuses.

Reporting to the Assistant Director in HRE Housing Services, this position provides broad leadership and independent decision making in processing financial transactions related to housing contracts and assignments; completing and submitting accurate and detailed financial transaction statements for payments submitted via check and credit card; processing completed contracts; reviewing requests and communicating decisions regarding Emotional Support Animals (ESAs) and Service/Assistance Animals in compliance with ADA/HUD standards and guidelines in partnership with The Ohio State University Student Life Disability Services Office and ADA Coordinator Office; managing assignment information in the department’s housing occupancy management software related to room/assignment changes; anticipating, recognizing, and solving complex issues and concerns that arise with our customers while staying in compliance with University procedures and expectations regarding the Family Educational Rights and Privacy Act (FERPA), Payment Card Compliance (PCI), Institutional Data Policy (IDP), and Gramm-Leach-Bliley Act.

The Housing Operations Lead Coordinator is responsible for processing in person and over the phone credit card payments; ensuring student billing is reflective of their Tuition Guarantee cohort requiring extensive understanding of the cohort structures and impacts on student fees; responding to inquiries or concerns submitted to the Housing and Residence Education departmental email account; assisting in training student and full-time staff on processes and procedures related to room changes, contract information with deadlines, and the University On Campus Housing Regulation (Columbus and Wooster/ATI Campuses); communicates with students, faculty, staff and parents regarding contractual Terms and Conditions; serves as a point of contact and liaison between Housing Services and Student Life Financial Management, Student Life Facilities, Environmental Services, Student Life Disability Services, and other campus partners, and routinely works and communicates effectively with the Housing and Residence Education Administrative Coordinators, Hall Directors, and Assistant Hall Directors.

QUALIFICATIONS

Required: High School diploma or GED. 4 years of relevant experience required.

Desired: Associate degree in relevant field. 6 or more years of relevant experience.

Additional Information:

PAY RANGE

$18.37 to $23.99 The offer for this position will fall within this range based on internal equity, the unit’s available budget, and the selected candidate’s qualifications.

Career Roadmap Designation

https://hr.osu.edu/career-roadmap/
Function: Student Life

Sub Function: Housing and Residence Life

Career Level: T4

MISSION

The Office of Student Life fosters students’ development, learning, well-being and sense of belonging; empowers students to achieve their academic, personal and professional goals; and prepares students to be engaged in a global society.

Location:

Lincoln Tower (0271)

Position Type:

Regular

Scheduled Hours:

40

Shift

First Shift

_ Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process. _