Housing Operations Coordinator (PT)

Thebakeryoflouisville; Louisville (KY); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Competitive Salary

Employee Referral Bonus

Employee Discounts at LocalRestaurants

Job summary

Sullivan University is seeking a part-time Housing Operations Coordinator to oversee housing operations, leases, and residence life programs for student housing. The role reports to the Director of Student Services and focuses on operational efficiency, policy administration, and strategic planning for the housing program.

The position requires coordinating room assignments, leases, and housing moves, with quarterly metrics and cross-department collaboration.

Qualifications

• Bachelor’s degree preferred or equivalent work experience.
• Experience in housing or residence life is a plus.
• Excellent communication and conflict resolution skills.
• Willingness to respond to emergency calls 24/7.
• Ability to manage multiple tasks and work with a diverse group.
• Flexibility to work nights and occasional weekends.

Responsibilities

• Oversee housing operations and leases for student housing.
• Monitor occupancy and adjust housing inventory for efficiency.
• Process rent invoices and charges in a timely manner.
• Coordinate room assignments and move-ins/outs.
• Lead or assist residence life programs with the Student Life team.
• Assist in maintaining housing policies and quarterly metrics.
• Collaborate with IT, Admissions, Financial Aid, Career Services, and Wellness.
• Support graduation and new student orientation as needed.
• Respond to student and parent concerns and escalate as required.

Skills

Communication skills

Conflict resolution

Multitasking

Teamwork

Flexibility

Emergency responsiveness

Education

Bachelor’s degree

Tools

PandaDoc

Job description

Description

Look No Further, Your Career Starts Here!

Sullivan University is an organization that is truly committed to making a difference. We host a wide variety of career opportunities, offer a family-oriented culture, and invest in our employees.

Join us if you want:

• Internal Mobility
• The Opportunity to Make a Difference in the Lives of our Students
• Professional Training and Development
• Individual Coaching
• A Diverse and Positive Work Environment
• To Support Local Charities through the Sullivan Cares Program

What Can We Offer YOU?

• Competitive Salary
• Employee Referral Bonus
• Employee Discounts at Local Restaurants and Venues

We are currently looking for a part-time Housing Operations Coordinator. The Housing Operations Coordinator oversees housing operations and occasional residence life programs for students living in university leased, apartment style housing. This position reports to the Director of Student Services and supports departmental operations by focusing on student housing operational efficiency, planning, and facilities management for the housing program. The Coordinator manages housing operations and participates in administrative decision-making, leadership of the housing operation, and strategic planning ensuring that University housing adequately meets the needs of the student residents. Responsible for areas that include but are not limited to: administration of student housing contracts and departmental policies, participates in adjudication of judicial cases when needed, provides oversight of publications related to student housing, and leads or participates in residence life programs, when applicable.

This position will be 5 hours per day Monday-Friday with occasional evenings and weekends as needed. Exact start and end times each day are negotiable.

Responsibilities of the position include:

• Manages the housing inventory and makes adjustments, with input from the Director of Student Services or Vice President, when additional units are needed
• Monitors the occupancy rate of student housing and makes adjustments to housing inventory levels to ensure maximum efficiency of operations.
• Ensures that rent invoices and any other charges associated with housing are submitted for payment in a timely manner.
• Manages the coordination of room assignments (preparing keys, consolidation, checkouts, room changes, room condition reports, break housing, etc.)
• Manages all Housing leases and other documents through PandaDoc.
• Conducts quarterly housing inspections to ensure compliance with university housing policies.
• Manages all lockout and key inventories.
• Coordinates residence hall move-ins and closedowns.
• Work with Student Success on student retention initiatives as needed.
• Assist the Student Life Coordinator to provide residence life programming when applicable.
• Works alongside the Director of Student Services or Vice President to continuously revise, update, and facilitate the Housing and Residence Life Strategic Plan.
• Maintains quarterly housing metrics used for making operational decisions and for use in departmental assessment activities.
• Responds to student and parent concerns; refers unresolved cases to appropriate personnel.
• Collaborates with other departments (Information Technology, Admissions, Financial Aid, Career Services, Wellness, Student Life, etc.) in order to holistically develop and meet the needs of the housing students.
• Assists with graduation and new student orientation as needed.
• All other duties as assigned by the Director of Student Services.

Requirements

• Bachelor’s degree preferred but extensive relevant work experience in a related field considered, especially experience in professional housing and/or residence life.
• An equivalent combination of education and work experience may be considered.
• Candidates should possess evidence of excellent communication and conflict resolution skills.
• Willingness to take emergency phone calls 24/7 and respond as necessary.
• Must be capable of handling multiple tasks and capable of managing and working with a diverse group of individuals.
• Should be an effective communicator possessing the ability to be sensitive to the needs of students, parents, and staff.
• Must possess and exhibit a positive attitude; must be flexible and understand the principles of a team environment.
• Must be able to navigate stairs to access each floor in the apartment complex(es).
• Must be able to push, pull, and lift up to 25 pounds.
• Must be able to work on multiple tasks at one time.
• Must be able to operate computers and other office equipment.
• Must be able to maintain calm demeanor and sound mind when responding to emergency situations.
• Must be able to accommodate a flexible schedule to include nights and/or occasional weekends as required.
• Must be able to sit and/or stand for extended periods of time.
• Must be able to hear and speak well enough to communicate with students, faculty, and staff face-to-face, by telephone, or using Teams.

This job description lists the major responsibilities of the job title listed. By no means is the job limited only to the responsibilities listed. Cooperation between employees is expected during periods of heavier than normal workloads and revisions to these duties on either a temporary or permanent basis is possible.

The Sullivan University System is an Equal Opportunity Employer.