Housing Operations Coordinator I

GRAND CANYON UNIVERSITY; Phoenix (AZ); On-site; USD 37,800 - 46,200; Part time

Job summary

GRAND CANYON UNIVERSITY is looking for a Housing Operations Coordinator to join their Housing Operations department. In this role, you will coordinate housing logistics for students, ensuring an efficient process for all semesters and upholding the University's customer service excellence.

The ideal candidate will have a Bachelor's degree and strong communication skills. Other responsibilities include managing data integrity and collaborating with various departments while representing diverse student needs. This is an hourly position with a salary of $42,000 annually.

Qualifications

• Bachelor's degree from a regionally accredited institution is required.
• Ability to coordinate logistics and manage data integrity.
• Strong communication skills for student and staff interactions.

Responsibilities

• Coordinate housing logistics for all students each semester.
• Maintain housing data and ensure accurate reporting.
• Support university representatives and uphold service standards.

Skills

Coordination skills

Communication skills

Data analysis

Customer service

Education

Bachelor's degree

Job description

Grand Canyon University's Housing Operations department is currently seeking a Housing Operations Coordinator to join a team of 8 coordinators.

This is an hourly position paying $42,000 annually.

Responsibilities

• Coordinate housing for all students for all semesters, including planning and implementation, efficiently coordinating and overseeing all logistics, and ensuring other departments are notified in a timely manner to ready living areas.
• Act as representative for student specialty groups such as Student Disability Services, athletics, graduate students, international students, honors students, student leaders and others to coordinate, ensure, and track housing services to meet specific needs, including early arrival/late stay, blocked beds, training, Housing Portal processes, student audits, etc.
• Build and cultivate sustainable rapport and collaborative relationships with other University representatives and uphold the University’s customer service standards when communicating with students, parents, and internal staff.
• Collect, maintain, update, and track student housing data, ensuring data integrity using available software and preparing and creating reports.
• Analyze student entries to determine housing eligibility and follow up with established processes for evictions, cancellations, room switches, and communication with university counselors.
• Establish and maintain processes for early arrivals/late stays for each term, including updating applications, communicating with university officials, publishing timelines, coordinating with relevant departments, creating marketing materials, and training other Housing Operations team members; conduct audits for general move‑in appointments or plans as well.
• Build and maintain housing application processes and forms to provide students an easy and accessible experience via the Housing Portal.
• Set configuration of each bed in the housing system for the entire campus each term to reflect intended use (male, female, new student, returning, double occupancy, triple occupancy, single occupancy, ADA attributes, etc.) and continually evaluate configuration needs.
• Participate in mapping out summer housing needs, including available beds for use, extended stays, move dates, space closures, quick cleaning needs, late applications, etc.
• Establish marketing needs for all processes. Work with Marketing to create digital and printed flyers, email templates, webpage updates, digital boards, infographics, and other elements for each campaign as necessary.
• Produce and maintain training documents for all processes under assigned purview and actively participate in peer training on a regular basis.
• Other duties as assigned.

Qualifications

• Bachelor's degree required from a regionally accredited institution.
• Must occasionally work outside normal business hours, including evenings, weekends, and holidays (minimal and scheduled ahead of time).
• Must pass pre‑employment background investigation.
• Provide a positive example to students by supporting the University's Doctrinal Statement, Ethical Position Statement, and Mission of Grand Canyon University.

GCU is committed to a diverse workforce and encourages applications from qualified individuals, including minorities, females, individuals with disabilities, and veterans.