Housing Operations & Assignments Coordinator

Florida Gulf Coast University; Lexington (VA); On-site; USD 42,000 - 60,000; Full time

Job summary

Florida Gulf Coast University is seeking an Housing Operations Specialist II to administer day-to-day operations in the Office of Housing & Residence Life. This role supports students and families, coordinates housing assignments, and maintains multiple housing systems.

The position emphasizes collaborative problem-solving, accurate record-keeping, and the ability to manage multiple tasks in a fast-paced housing environment.

Qualifications

• Requires a high school diploma and six years of full-time experience directly related to the job functions.
• Combination of relevant education, experience, and/or certifications may be considered.

Responsibilities

• Execute day-to-day front desk operations for the Central Housing Office using the queuing phone system, e-mail, and housing databases.
• Assist students and parents with questions, using knowledge of housing and campus partner processes.
• Escalate concerns to staff and campus partners as needed.
• Assist with mail, packages, and deliveries for the main office.
• Report facilities issues according to department procedures.
• Manage housing applications and assignments using RMS Mercury, StarRez, and Banner; handle transfers, cancellations, charges, and related functions.
• Manage waiting lists and overflow housing processes; implement communication plans for letters and notifications.

Skills

Strategic thinking

Reliability

Interpersonal skills

Office procedures

Organizational skills

Teamwork

Communication

Problem solving

Equipment operation

Education

High school diploma

Tools

RMS Mercury

StarRez

Banner

Job description

Florida Gulf Coast University is seeking an Housing Operations Specialist II to administer day-to-day operations in the Office of Housing & Residence Life. This role supports students and families, coordinates housing assignments, and maintains multiple housing systems.

The position emphasizes collaborative problem-solving, accurate record-keeping, and the ability to manage multiple tasks in a fast-paced housing environment.