Housing Officer

Milton Keynes City Council; United States; Remote; USD 37,000 - 56,000; Full time

Benefits offered by this job

Holiday entitlement

LGPS pension

Family-friendly policies

Benefits programme

Salary sacrifice car scheme

Blue Light Card

Job summary

Milton Keynes City Council is recruiting a Housing Officer to provide a comprehensive tenancy management service across MK. You will guide residents on tenancy rights, handle complex cases, and coordinate with police and partners to create safer neighbourhoods.

A professional housing management background and empathy are essential. The role is site-based, with BPSS checks, and requires a full UK driving licence with access to a vehicle.

Qualifications

• Qualified to a professional standard in housing management, with a Chartered Institute of Housing Level 3 qualification, or substantial equivalent experience.
• An approachable and resilient communicator with empathy while setting clear boundaries.
• Sound knowledge of secure tenancy management and relevant housing legislation.
• Confident in assessing changing risks, using professional curiosity and making complex decisions independently.
• Collaborative approach with residents, colleagues and partner organisations.
• Hold a valid UK driving licence with access to a vehicle.

Responsibilities

• Deliver a comprehensive tenancy management service, including sign-ups, exchanges, successions, changes and introductory tenancies.
• Complete tenancy audits and investigate concerns about occupancy, property condition, tenancy breaches, safeguarding, fraud or unlawful subletting.
• Manage anti-social behaviour and housing fraud cases with proportionate prevention, intervention and enforcement.
• Support residents with complex needs through a person-centred, trauma-informed approach, coordinating multi-agency meetings and action plans.
• Assess and manage risk, gather evidence, prepare legal cases and represent the council in court when required.
• Build relationships with residents, councillors, police and partner organisations to improve neighbourhoods.

Skills

Empathetic communicator

Risk assessment

Multi-agency collaboration

Housing management

Education

CIH Level 3

Job description

We're recruiting a Housing Officer to join our Housing Operations service and provide a comprehensive tenancy management service to residents across Milton Keynes. You'll help residents understand their tenancy rights and responsibilities, manage tenancy matters and respond to complex issues including anti-social behaviour, housing fraud and concerns about tenancy sustainment. You'll build relationships with residents and work closely with colleagues, the police, councillors and other partner organisations to manage risk, protect vulnerable residents and help create safe and sustainable neighbourhoods. This is a rewarding role for someone with professional housing management knowledge or substantial relevant experience who can handle complex cases, make sound decisions and provide a professional and empathetic service. Site-Based role This is a Site-Based role, and you'll be expected to work from the designated workplace. Interviews for this role will be held on 16 November 2026 and will be held in Person,

• Deliver a comprehensive tenancy management service, including tenancy sign-ups, mutual exchanges, successions, tenancy changes and introductory tenancies.
• Complete tenancy audits and investigate concerns about occupancy, property condition, tenancy breaches, safeguarding, fraud or unlawful subletting.
• Manage anti-social behaviour and housing fraud cases, using proportionate prevention, intervention and enforcement measures.
• Support residents with complex needs through a person-centred and trauma-informed approach, coordinating multi-agency meetings and action plans where needed.
• Assess and manage risk, gather evidence, prepare legal cases and represent the council in court when required.
• Build positive relationships with residents, councillors, the police, council services and partner organisations to improve neighbourhoods and achieve better outcomes., To be successful in this role, you'll need a full UK driving licence and access to a vehicle. If we offer you the role, we'll ask you to provide evidence of your driving licence and vehicle insurance, including cover for business use. We're unable to confirm an appointment until these documents are received.

Baseline Personnel Security Standard (BPSS) checks If you're offered the role, you'll be subject to Baseline Personnel Security Standard (BPSS) checks as part of our pre-employment process. These checks include a Basic Disclosure and Barring Service (DBS) check and verification of your employment history for the past three years, including confirmation through employment references for this time period.

• Qualified to a professional standard in housing management, with a Chartered Institute of Housing Level 3 qualification, or able to demonstrate substantial equivalent experience of complex tenancy and resident management.
• An approachable and resilient communicator who can respond with empathy while setting clear and appropriate boundaries.
• Sound knowledge of secure tenancy management and the legislation governing housing, anti-social behaviour, enforcement and community safety.
• Confident in assessing changing risks, using professional curiosity and making complex decisions independently.
• A collaborative approach to working with residents, colleagues and partner organisations, reflecting our values of being dedicated, respectful and collaborative.
• Able to visit different locations, work flexibly when required, and hold a valid UK driving licence with access to a vehicle.

Full UK Driving Licence and access to a vehicle

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live. We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference. We welcome applications from individuals of all backgrounds and lived experiences. Milton Keynes City Council is committed to building an inclusive workforce that reflects the diversity of our community. We actively encourage applications from candidates who bring a range of perspectives, particularly those from underrepresented groups. We are proud to have signed up to the Social Care Workforce Race Equality Standard (SC-WRES), a continuous improvement programme designed to help social care organisations achieve anti-racist workplaces. Our commitment means we are actively working to identify and address inequalities, improve representation in leadership, and ensure fair treatment and opportunity for all colleagues in Adult Services. [skillsforcare.org.uk]

Please note that this role is not eligible for visa sponsorship. Applicants must already have an independent and unrestricted right to work in the UK, without the need for employer sponsorship now or in the future.

• Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
• Excellent pension - everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
• A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
• Salary sacrifice car scheme - eligible employees can lease an electric or low-emission vehicle at a reduced cost through salary sacrifice, subject to National Minimum Wage and other eligibility requirements.
• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Why join us? Along with more on our Benefits, discover why Working at the City Council could be the right move for you here Working at the Council | Milton Keynes Our roles are either designated 'site based' or 'home based'. 'Site based' roles can include up to two days a week working from home whilst 'home based' roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.