Housing Monitor Norman - Part Time (8441)

The Salvation Army; Norman (OK); On-site; USD 28,000 - 38,000; Full time

Job summary

The Salvation Army in Norman, OK seeks a hands-on Shelter Supervisor to oversee day-to-day operations of a housing facility, ensuring safety, compliance, and quality service for residents, staff, and donors.

The role includes intake processing, case record preparation, incident reporting, and maintaining accurate logs while coordinating meal services and off-site donations as needed.

Qualifications

• High school diploma or GED required.
• Two years’ experience in social or public service environment with experience assisting the public is required.
• Equivalent combinations of training and experience acceptable.

Responsibilities

• Supervises and participates in day-to-day shelter operations in compliance with policies and procedures.
• Checks residents in using HMIS forms and required documentation; maintains confidentiality of client information.
• Orients new residents and prepares case records; records daily statistics and files properly.
• Enforces house rules; completes incident reports and notifies supervisor of issues; ensures safety of facility and clients.
• Answers phone professionally; addresses housing operations questions and shelter inquiries.
• Maintains various logs and reports reflecting program activities and occupancy; ensures accuracy of records.
• Monitors residents’ activities to ensure safety and rule compliance.

Education

High school diploma or GED

Equivalent combination of training and experience

Tools

HMIS data retention system

Job description

Job Details: Job Location: AOK-Norman Corps - Norman, OK 73069, Job Category: Housing, Job Summary: Supervises and participates in performing the day-to-day activities necessary for the operation of a shelter facility providing housing and food; ensures that paperwork is accurate and complete and shelter rules are followed by all clients; ensures compliance with The Salvation Army policies and procedures as well as local, state, and federal regulations; provides a safe and secure facility and environment for residents, volunteers, donors and staff.

Essential Functions:

Client Management (75%)

• Supervises and participates in the day-to-day operations of a shelter facility; ensures all activities are conducted in compliance with established policies and procedures.
• Checks residents into the housing facility using both the HMIS information forms and data retention system and Salvation Army required documentation; maintain confidentiality of client information.
• Orients new residents to the program and prepares case records to facilitate case management; records daily statistics and files in proper folders.
• Ensures clients comply with house rules; completes incident report form and notifies supervisor of any special circumstances or unusual problems; ensures security of facility and clients.
• Answers phone in a professional and courteous manner; answers general questions and questions regarding housing operations and persons seeking shelter.
• Prepares and maintains various logs, records, statistical reports, etc. reflecting program activities and occupancy level; ensures the accuracy and completeness of the same.
• Monitors the activities of the residents in the Day Shelter ensuring safety and compliance with shelter rules.

Housekeeping (15%)

• Plans, schedules, and assigns daily chores to be carried out by clients; ensures that clients perform assigned duties in the proper manner; ensures compliance with shelter rules.
• Supervises and participates in the cleaning and maintenance of facilities, supplies and equipment; inspects facility on a routine basis to ensure compliance with established standards; ensures that all rooms are in proper order before arrival of residents.
• Operates and maintains the laundry room equipment; maintains the cleanliness and sanitation of all shelter lines; washes folds and stores shelter linens on a daily basis.

Meal Preparation (5%)

• Plans, prepares, cooks and serves breakfast and dinner meals in accordance with established guidelines and schedules; ensures all meals are prepared and served in a safe and presentable manner.
• Cleans kitchen facility, equipment, and appliances; ensures pantry supplies are neat, organized and arranged in an orderly manner.
• Maintains an adequate inventory of food and supplies; prepares inventory records and ensures the accountability and security of pantry items.

Other Responsibilities (5%)

• Pick up donations from off-site donors using company vehicle as assigned.
• Receives and processes donations.
• Conducts shelter meetings, devotions and group activities with clients as requested by supervisor(s).
• Attends and participates in all bi-weekly staff development meetings and communicates effectively to staff any training or other information pertinent to the job.
• Reviews fire and safety systems daily to verify proper working order of equipment; ensures the safety of clients.
• Performs other related work as required.

Qualifications: MINIMUM QUALIFICATIONS REQUIRED:

Education and Experience

• High school diploma or G.E.D.,
• And
• Two years’ experience working in a social or public service environment with experience assisting the public,
• Or
• Any equivalent combination of training and experience, which provides the required knowledge, skills, and abilities.

Certifications/Licenses:

• Valid Driver’s License for off-site donation pick-ups