Housing Manager-Shelby Station

UCHI United Church Homes, Inc.; Collierville (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

UCHI United Church Homes, Inc. is seeking a Housing Manager for the Shelby Station community in Collierville, Tennessee. This role entails managing leasing activities, financial reporting, and ensuring high customer service for residents. You will work closely with staff and vendors, overseeing budgets and occupancy rates.

Qualified candidates should have a High School Diploma or GED, proficiency in Microsoft Office, and at least 2 years of business office experience. Commitment to HIPAA compliance and strong interpersonal skills are also essential for success in this position.

Qualifications

• Minimum of 2 years of business office experience.
• Proficiency in Microsoft Office and internal accounting software.
• Prior experience with HUD policies and Section 8 is highly desired.

Responsibilities

• Manage operations, leasing activity, renewals, collections, and financial reporting.
• Maintain occupancy rates between 95% and 100% and market vacancies.
• Develop and manage annual operating and capital budgets.

Skills

Microsoft Office

Interpersonal Skills

Organizational Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Education

High School Graduate or GED

Tools

HUD Software

Basic Office Equipment

Job description

Overview

Community Name: Shelby Station. The Housing Manager is responsible for managing the operations, leasing activity, renewals, collections, financial reporting, supplies, and communications for the assigned senior living community, maintaining a high level of customer service with residents and potential customers.

Responsibilities

• Leasing and resident certification, including interviews, background checks, citizenship, DOB, income, asset, medical expense verification, and rent determination using set formulas.
• Maintain a strong waiting list and communicate frequently with prospective applicants.
• Collect and reconcile rent monthly, deposit funds, and issue receipts.
• Reconcile invoices/bills, code invoices, monitor paid/outstanding status, and process payments with voucher stamps.
• Issue legal notices and evictions for lease violations as necessary.
• Develop and manage annual operating and capital budgets in cooperation with the Regional Manager.
• Prepare and submit HUD Special Claims, Reserve for Replacement requests, and all required reports to Central Office and HUD under Enterprise Income Verification (EIV) guidelines.
• Coordinate with vendors/contractors for maintenance issues and procure supplies with competitive pricing and proper approvals.
• Supervise and maintain relationships with staff, including reviewing time sheets, managing payroll, and handling corrective action.
• Ensure compliance with HUD policies, UCH policies, HIPAA, Fair Housing laws, and the Affordable Housing Marketing Plan.
• Maintain occupancy rates between 95% and 100%, market vacancies, and provide monthly marketing reports.
• Conduct community outreach, public relations, and health fair participation.
• Implement the Resident Satisfaction & Valuation Program (RSVP), respond to resident concerns, and encourage resident association formation.
• Coordinate with Activities Director and other service coordinators to plan resident activities and maintain a monthly newsletter.
• Oversee property maintenance, including service request system, work orders, material purchasing, contract negotiation, and inventory management.
• Inspect property and units annually, ensure readiness for move-in, and oversee reasonable accommodations.
• Develop and implement emergency procedures, maintain emergency contacts, and coordinate with local authorities during emergencies.
• Perform other duties as assigned or directed.

Qualifications & Experience

• High School Graduate or General Education Degree (GED).
• Minimum of 2 years of business office experience.
• Proficient in Microsoft Office, HUD and internal accounting software, and basic office equipment.
• Strong interpersonal, organizational, analytical, and problem‑solving skills.
• Excellent written and oral communication skills.

Certifications & Licenses

• Certified Occupancy Specialist (COS) certification is a plus.
• Valid driver’s license required.
• Prior experience with subsidies, HUD policies, Section 8, Section 236, EIV, or tax credits highly desired.
• Must be able to use a calculator for basic arithmetic.

Additional Requirements

• Strong interpersonal skills and the ability to resolve challenges with elderly residents.
• Commitment to confidentiality and HIPAA compliance.
• Ability to manage multiple tasks and adapt to changing priorities.
• Adherence to all terms and conditions set forth in the United Church Homes Employee Handbook.

Equal Opportunity Employer Statement

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.