Housing Intake & Documentation Assistant

King County Housing Authority; Tukwila (WA); Hybrid; USD 45,000 - 59,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Job summary

King County Housing Authority (KCHA) is seeking a Housing Assistant in the Housing Choice Voucher Department to support access to affordable housing. You will handle client interactions, process documentation, and provide high-quality service across channels, contributing to a smooth applicant experience.

The role requires attention to detail, strong communication, and demonstrated ability to manage diverse client needs while using MS Office, Adobe Acrobat, OnBase, and DocuSign.

Qualifications

• Demonstrated experience providing customer service over the phone, via email and in person.
• Proficiency using MS Office applications including Word, Excel, Outlook and the internet; skill and ability to learn and use Adobe, DocuSign and agency software programs (Yardi).
• Ability to work with diverse clientele and staff.

Responsibilities

• Provides clear and accurate information regarding policies and procedures over the phone, via email and in person.
• Operates a multi-line switchboard, greets clients and answers inquiries; stocks fliers; copies; files.
• Processes files and documentation for intake and annual re-certifications; generates and mails review letters and packets; determines verifications needed; contacts third parties to collect verification; scans and indexes documentation into electronic records system.

Skills

Customer service

Communication

Time management

Attention to detail

Interpersonal skills

Diversity experience

Self-motivation

MS Office

Yardi

Education

High School Diploma or GED

Equivalent combination of experience/education

Tools

Microsoft 365

Adobe Acrobat

OnBase

DocuSign

Job description

King County Housing Authority (KCHA) is seeking a Housing Assistant in the Housing Choice Voucher Department to support access to affordable housing. You will handle client interactions, process documentation, and provide high-quality service across channels, contributing to a smooth applicant experience.

The role requires attention to detail, strong communication, and demonstrated ability to manage diverse client needs while using MS Office, Adobe Acrobat, OnBase, and DocuSign.