Housing Intake & Client Support Specialist

Switchpoint Inc; Saint George (UT); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Medical

Dental

Vision

Life & Disability

401k

Paid Time Off

Transportation Allowance

Job summary

Friends of Switchpoint in St. George, UT is seeking an Intake Case Manager to greet clients, assess housing program eligibility, coordinate intake, and connect individuals with community services.

You will support referrals, maintain documentation, and aid clients with resumes and job resources while collaborating with housing staff and partners. This full-time role pays $20/hour and includes benefits such as medical, dental, vision, 401k, PTO, and transportation allowance.

Qualifications

• Computer skills including Microsoft Office, UHMIS, and ability to learn new programs.
• Experience in Human Services and with a variety of populations (mentally ill, disabled, substance abusers, etc.).
• Ability to solve problems, make decisions, resolve conflicts, and LISTEN.
• Ability to deal calmly in crisis situations.
• Strong interpersonal skills with the ability to be compassionate and firm and always maintain confidentiality.
• Knowledge of community resources.
• Ability to be flexible.
• Other duties as assigned.

Responsibilities

• Serves as the first point of contact and “face” of the Housing Department, greeting clients in person, by phone, and via email.
• Manages incoming phone calls, voicemails, and walk-in clients, ensuring timely, respectful communication.
• Provides clear information on housing programs, services, and community resources.
• Intake Support & Referrals and explains applications, program requirements, and next steps.
• Refers clients to appropriate internal staff or external partner agencies when needed.
• Communicates with program expectations and potential outcomes of committee decisions.
• Advocates on behalf of clients and communicates needs to support fair decision-making.
• Manages and distributes housing-related email lists, updates, and program announcements.
• Coordinates communication between clients and case managers, ensuring follow-up.
• Assists with scheduling appointments and maintaining organized communication channels.
• Maintains accurate records of client interactions, referrals, and communications.
• Supports reporting needs by collecting and organizing necessary information.
• Provides basic guidance with resumes, job searches, and employment resources.
• Builds relationships with community partners and service providers.

Skills

Interpersonal skills

Confidentiality

Crisis management

Problem solving

Communication

Flexibility

Teamwork

Education

Associate degree preferred

Driver's license

Tools

Microsoft Office

UHMIS

Job description

Friends of Switchpoint in St. George, UT is seeking an Intake Case Manager to greet clients, assess housing program eligibility, coordinate intake, and connect individuals with community services.

You will support referrals, maintain documentation, and aid clients with resumes and job resources while collaborating with housing staff and partners. This full-time role pays $20/hour and includes benefits such as medical, dental, vision, 401k, PTO, and transportation allowance.