Resident Support PT Swing

Friends of Switchpoint Inc; West Valley City (UT); On-site; USD 22,000 - 31,000; Part time

Benefits offered by this job

Medical

HSA

Dental

Vision

Life & Disability

401k (Part-time included)

EAP - Employee Assistance Program (P-…

VASA (Part-time included)

Job summary

Friends of Switchpoint Inc in Salt Lake City, UT is seeking a part-time Resident Support Staff member for the 2pm–10pm swing shift. You will provide compassionate support, assist with client admissions, promote a welcoming environment, coordinate daily activities, and help residents access resources to move toward stability and self-sufficiency.

Join a mission-driven team committed to ending homelessness, with a focus on safety, daily operations, and resident well-being.

Qualifications

• Understand and implement Switchpoint’s mission and values and adhere to all policies and procedures
• Provide exceptional customer service to all guests of the facility
• Keep a daily log of all occurrences within the facility for each shift
• Coordinate with management to address residents’ special needs (diet ADA accommodations etc.) and ensure those needs are met

Responsibilities

• Understand and implement Switchpoint’s mission and values and adhere to all policies and procedures
• Provide exceptional customer service to all guests of the facility
• Keep a daily log of all occurrences within the facility for each shift
• Make notes of any special requirements and needs that residents may have and coordinate with management to fulfill those needs
• Update maintenance log with maintenance requests
• Arrange transportation for residents in shuttle vans
• Actively listen to the needs of the residents and act to meet those needs appropriately
• Report any resident concerns to case management and management
• Simple cleaning (public bathrooms, sweeping, mopping, etc.)
• Assist with convenience store transactions
• Monitor cameras and log activity
• Complete perimeter checks around the building and walk-throughs to ensure safety and security
• Handle security issues/complaints by involving non-emergency dispatch or 911 if needed

Job description

Description

Salt Lake City, Utah Location

Overflow Shelter

Part-time position

Swing Shift

2pm - 10pm

ORGANIZATION:

Friends of Switchpoint is a non-profit organization that has been serving individuals, families, and veterans in Utah who are experiencing poverty and homelessness since 2014.

OUR MISSION

To empower those in need by addressing the underlying cause of poverty, providing a comprehensive plan, and supporting their journey to self-sufficiency.

OUR VISION

Every individual embodies their worth and value with self-esteem, hope and abilities restored, thriving in affordable housing.

CULTURE VALUES:

• Kindness – Remember Kindness is Contagious!
• Connection – It’s why we’re here and what gives purpose & meaning to life!
• Kinship – We want you and those we serve to feel a sense of Belonging.
• Self-Worth – Treat people the way they can become w/True Value & Worth!
• Self-Reliance – Learn your role and take initiative!! We want “Fishermen”!

GUIDING PRINCIPLES:

• Golden Rule: To treat all people as we ourselves would wish to be treated.
• Positive Influence: To judge our effectiveness by the extent to which individual lives are saved & improved by the positive experience of the people we influence.
• Leadership: To lead by example, developing, promoting, and sharing new ideas and programs to help those experiencing homelessness.
• Authenticity: To do what we say we do.
• Transparency: To be open and honest in our relationships.

OUR MOTTO:

It Takes All of Us to end homelessness.

PURPOSE:

Join Switchpoint as a Resident Support Staff member and make a meaningful impact in the lives of individuals, families, and veterans experiencing homelessness. In this hands-on role, you'll provide compassionate support, assist with client admissions, promote a safe and welcoming environment, coordinate daily activities, and help residents access the resources they need to succeed. We're seeking an energetic, dependable team player who is passionate about serving others and committed to helping people move toward stability and self-sufficiency.

Requirements

Responsibilities:

• Understand and implement Switchpoint’s mission and values and adhere to all policies and procedures
• Provide exceptional customer service to all guests of the facility
• Keep a daily log of all occurrences within the facility for each shift
• Make notes of any special requirements and needs that residents may have (special diets, ADA accommodations, etc.) And coordinate with management to facilitate those needs.
• Update maintenance log with maintenance requests
• Arrange transportation for residents in shuttle vans
• Actively listen to the needs of the residents and act to meet those needs appropriately.
• Report any resident concerns to case management and management.
• Simple cleaning (public bathrooms, sweeping, mopping, etc.)
• Assist with convenience store transactions
• Monitor cameras and log activity
• Complete perimeter checks around the building and walk-throughs in the building to ensure the safety and security of residents. Log and document any concerns.
• Handle security issues/complaints by involving either non-emergency dispatch or 911 for emergency services

Full-Time Employee Benefits:

(Eligible 1st of Month after 60-days)

• Medical
• HSA
• Dental
• Vision
• Life & Disability
• 401k (Part-time included)
• EAP - Employee Assistance Program (Parti-time included)
• VASA (Part-time included)

Compensation:

Starting: $19/hour

Switchpoint offers a benefits package that includes medical/vision/dental, PTO, and 401k

We are an equal-opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veterans’ status, or any other characteristic protected by law. We value a diverse workforce.

"Employment may be contingent upon the successful completion of a background check in accordance with applicable laws and regulations and dependent on the position you are applying for at Switchpoint."