Housing-First Shelter Advocate (Bilingual)

Catholic-Charities-of-the-Diocese-of-Santa-Rosa; Santa Rosa (CA); On-site; USD 31,000 - 33,000; Full time

Job summary

Catholic Charities of the Diocese of Santa Rosa is seeking a Participant Advocate to support shelter operations across multiple sites in Santa Rosa, CA. You will assist with daily living activities, ensure safety, and engage clients with a housing-first, trauma-informed approach.

The role emphasizes compassion, professionalism, and effective communication, with opportunities for growth and cross-site collaboration within the Homeless Services Centers and Palms Inn sites.

Qualifications

• High school diploma or equivalent required; one to two years working as personal caregiver or similar experience preferred.
• Must become CPR and First Aid certified within six months of transfer/hiring date.
• Understanding of homelessness causes and experience in social services; Housing First knowledge preferred.
• Proficiency with computers and Microsoft 365; basic data entry and reporting skills.

Responsibilities

• Provide operational support and oversight at homeless shelter locations during assigned shifts.
• Maintain a safe, respectful environment with health and safety standards.
• Assist with food and clothing distribution and opening/closing procedures.
• Engage with participants using housing-first, trauma-informed approaches.
• Document participant information and enter data into HMIS and related systems.

Skills

Communication

Bilingual English/Spanish

Conflict resolution

Problem-solving

Organizational skills

Education

High school diploma

CPR/First Aid certification within 6 months

Tools

Microsoft 365 Suite

Job description

Catholic Charities of the Diocese of Santa Rosa is seeking a Participant Advocate to support shelter operations across multiple sites in Santa Rosa, CA. You will assist with daily living activities, ensure safety, and engage clients with a housing-first, trauma-informed approach.

The role emphasizes compassion, professionalism, and effective communication, with opportunities for growth and cross-site collaboration within the Homeless Services Centers and Palms Inn sites.