Compassionate Housing-First Shelter Advocate

Catholic Charities of the Diocese of Santa Rosa; Santa Rosa (CA); On-site; USD 31,000 - 33,000; Full time

Job summary

Catholic Charities of the Diocese of Santa Rosa is seeking a Participant Advocate to provide operational support at homeless shelter locations across day/evening shifts. You will engage with vulnerable clients using trauma-informed, housing-first approaches and help coordinate services, food, and basic needs while maintaining documentation and compliance.

The role requires a high school diploma, CPR/First Aid certification within six months, and willingness to travel between sites.

Qualifications

• High School diploma or HSE; 1–2 years’ relevant work in social services or caregiving preferred.
• CPR and First Aid certification within six months of transfer or hiring date.
• Understanding of homelessness causes; Housing First principles preferred.
• Computer literacy including Microsoft 365 Suite.

Responsibilities

• Provide operational support and oversight at homeless shelter locations during assigned shifts.
• Engage with clients using housing-first, trauma-informed approaches and maintain professional boundaries.
• Assist with intake, documentation, data entry into HMIS/DataLink, and case history reviews.
• Support with food and clothing distribution and assist with opening/closing procedures.
• Attend staff meetings and trainings; build relationships with partner agencies.

Skills

Communication

Conflict resolution

Organizational skills

Problem solving

Education

High school diploma

Tools

Microsoft 365 Suite

Job description

Catholic Charities of the Diocese of Santa Rosa is seeking a Participant Advocate to provide operational support at homeless shelter locations across day/evening shifts. You will engage with vulnerable clients using trauma-informed, housing-first approaches and help coordinate services, food, and basic needs while maintaining documentation and compliance.

The role requires a high school diploma, CPR/First Aid certification within six months, and willingness to travel between sites.