Housing CRM Systems Lead: Data, Training & Insights

Housing Limited; United States; Remote; USD 48,000 - 59,000; Full time

Benefits offered by this job

Simplyhealth Package

Blue Light Card

Cycle to Work Scheme

Employee Referral Scheme

Job summary

Housing Limited is seeking a CRM Systems lead to support OmniLedger Pyramid across supported housing services. You will work with Housing Managers and Heads of Service to translate operational challenges into system-led solutions and provide training and user support to frontline teams.

Responsibilities include managing rent processes, occupancy monitoring, and housing benefit data, while improving data quality, reporting, and KPI insights to demonstrate service outcomes and impact.

Qualifications

• Experience with housing management or CRM systems, ideally OmniLedger Pyramid.
• Strong understanding of housing management processes, including tenancy records and housing benefit administration.
• Proven ability to troubleshoot system issues, provide user support, and drive improvements.

Responsibilities

• Acting as the Housing CRM Systems lead, supporting the development, administration, and continuous improvement of OmniLedger (Pyramid) across supported housing services.
• Working closely with Housing Managers and Heads of Service to identify operational challenges and translate them into effective system-led solutions.
• Providing first-line support for system and process queries, resolving issues where possible and escalating technical matters when required.
• Delivering training, coaching, and user support to frontline teams, ensuring consistent use of systems, processes, and standard operating procedures.
• Managing key housing management activities within the system, including rent processes, occupancy monitoring, void controls, and housing benefit-related data.
• Monitoring, auditing, and improving data quality across services, carrying out data cleansing and ensuring accurate record keeping and reporting.
• Producing performance reports and insights, supporting KPI reporting and helping services demonstrate outcomes and service impact.

Skills

CRM systems

Stakeholder management

Training and coaching

Data analysis

Tools

OmniLedger Pyramid

Job description

Housing Limited is seeking a CRM Systems lead to support OmniLedger Pyramid across supported housing services. You will work with Housing Managers and Heads of Service to translate operational challenges into system-led solutions and provide training and user support to frontline teams.

Responsibilities include managing rent processes, occupancy monitoring, and housing benefit data, while improving data quality, reporting, and KPI insights to demonstrate service outcomes and impact.