HOUSING COURT PROCESSING TEAM SUPERVISOR

NYC Department of Social Services; New York (NY); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their team as Associate Benefits Opportunity Specialists. This role involves overseeing a team that provides essential services to individuals and families in need, ensuring efficient eligibility determinations and case management. As a supervisor, you will lead staff in handling applications, conducting training, and analyzing performance metrics to enhance service delivery. If you have a passion for social services and a commitment to promoting self-sufficiency, this is a great opportunity to make a meaningful impact in your community.

Benefits

Eligible for federal student loan forgiveness programs

Open to qualified persons with disabilities under the 55-a Program

Qualifications

• 3 years of experience in social/human services or related fields.
• Experience as a Benefits Opportunity Specialist is preferred.

Responsibilities

• Supervise staff handling application processes for new applicants.
• Prepare and analyze statistical reports to ensure timely processing.
• Conduct team meetings and train new staff on policies and procedures.

Skills

Supervisory Skills

Program Development

Research Skills

Client Services

Employment Counseling

Education

High School Diploma

Baccalaureate Degree

Job description

Applicants must be permanent in the Associate Benefits Opportunity Specialist title or Benefits Opportunity Specialist title for at least one year. This is a provisional appointment. When a test becomes available for the Associate Benefits Opportunity Specialist (ABOS) title, passing the exam is required to remain in the ABOS title.

The Family Independence Administration provides temporary assistance to individuals and families with social service and economic needs to promote self-sufficiency through various programs such as: temporary cash assistance, SNAP, childcare, eviction prevention, adult protective services, job training, employment support, domestic violence assistance, and child support enforcement.

Under the supervision of the Associate Benefits Opportunity Specialist II, the incumbent will oversee a team of BOS staff responsible for eligibility determination, housing, and related services to aid individuals and families. The team offers prompt service to walk-in or telephone clients, manages reported changes, provides requested information and documentation, and maintains communication with other teams to ensure case management continuity. Supervisory, program development, and research skills are essential for achieving FIA Housing Court initiative goals.

The FIA Housing Court Application Processing Team seeks two (2) Associate Benefits Opportunity Specialist I, to serve as Housing Court Processing Team Supervisors. Responsibilities include:

1. Supervising staff handling application processes for new applicants, re-opened cases, and one-shot deals, both in person and for homebound clients.
2. Assigning applications, reviewing recommendations, and signing benefits and case entries.
3. Preparing and analyzing statistical reports and audits to ensure timely processing and identify improvement areas.
4. Providing case consultation and guidance on complex cases.
5. Conducting team meetings and training new staff on policies and procedures.
6. Managing workflow for emergency and special cases, maintaining partnerships with housing and social agencies.
7. Participating in administrative and staff meetings.
8. Supervising staff assessing housing needs of at-risk or homeless tenants, and assisting in developing eviction/housing intervention plans.

Hours/Shift: 9:00am-5:00pm

Position code: ASSOCIATE BENEFITS OPPORTUNITY - 56316

Minimum Qualifications

1. High school diploma or equivalent, plus three years of full-time experience in social/human services or related fields, providing client services or employment counseling.
2. Baccalaureate degree plus 18 months of full-time experience as a Benefits Opportunity Specialist or in social/human services work.
3. Equivalent college credits (60 semester credits = 9 months of experience) can substitute for experience, but at least 18 months of relevant full-time experience is required.

Additional Information

• This position is open to qualified persons with disabilities under the 55-a Program. Please specify interest in this program in your application.
• Eligible for federal student loan forgiveness programs; more info at https://studentaid.gov/pslf/.
• No residency requirement for NYC residents.
• The City of New York is an equal opportunity employer committed to diversity and inclusion, prohibiting discrimination based on legally protected statuses.