Housing Counselor - Bilingual

Nueva Esperanza; Philadelphia (Philadelphia County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Sign-on bonus if HUD certified

Job summary

Nueva Esperanza in Philadelphia is seeking a Housing Counselor to provide face-to-face counseling for low-to-moderate income families in Pre-Purchase, Rental, Mortgage delinquency and post-Purchase stages, following HUD standards.

The role includes maintaining client files, preparing action plans, and coordinating with mortgage servicers, Realtors, and landlords to secure homeownership and rental options. Strong bilingual skills are required; experience with Counselor Max and RX is preferred.

Qualifications

• Two-year experience in providing housing counseling.
• Fluency in English and Spanish is required.
• HUD and DHCD Diversion Court certified preferred or must be able to pass the exam within 3 months after hiring.
• National Certifications are preferred. Must be able to pass the HUD housing counseling exam within 90 days of hiring.
• Sign on bonus if HUD certified.
• Familiarity with social service networks in Philadelphia.
• Ability to maintain a caseload of clients including prompt and accurate maintenance of client’s physical files documentation with attention to detail and confidentiality.
• Experience on data client system Counselor Max and RX experience preferred. Must have a strong willingness to learn.
• Possess excellent oral and written communication, customer service and presentation skills.
• Knowledge of Microsoft Office programs.
• Work off-site or off-hours on occasion as needed.
• Willing to travel local and outside the state for trainings or meetings.

Responsibilities

• Provide face-to-face housing counseling to prospective and existing low to moderate income Philadelphia families and individuals in Pre-Purchase, Rental, Mortgage delinquency and post-Purchase in accordance with HUD/National Industry Standards guidelines.
• Create, maintain, and update client files on a regular basis. Prepare action plans and follow up with client in a timely manner.
• Participate in the weekly DHCD Diversion Court sessions with clients, preparation of HEMAP and other default services applications.
• Interact with Mortgage Servicers, Realtors, Landlords, and other relevant parties to obtain the best mortgage products and resources for home buyers, find rental properties and preserve homeownership.
• Perform administrative tasks. Maintain complete and accurate files and records of client information in the RX database and assist the Housing Director with reports.
• Other duties may be assigned.

Skills

Bilingual English/Spanish

Customer service

Client counseling

Data entry

Communication skills

Tools

Counselor Max

RX

MS Office

Job description

Description

The Housing Counselor will provide professional face to face housing counseling to prospective and existing low to moderate income Philadelphia families and individuals in Pre-Purchase, Rental, Mortgage delinquency and post-Purchase in accordance with the HUD/ National Industry Standards guidelines. Create, maintain, and update client files on a regular basis. Prepare action plans and follow up with client in a timely manner. This position is required to participate in the weekly DHCD Diversion Court sessions with clients, preparation of HEMAP and other default services applications.

Interact with Mortgage Servicers, Realtors, Landlords, and other relevant partiers for clients to obtain the best mortgage products and resources available for home buyers, find rental properties and preserve homeownership for existing homeowners at risk of foreclosure. Perform administrative tasks. Maintain complete and accurate files and records of client information in the Database RX office and assist the Housing Director with the preparation of reports.

Other duties may be assigned.

Requirements

• Minimum of Two-year experience of providing housing counseling.
• Must possess the ability to demonstrate a caring for the community.
• Fluency in English and Spanish is required.
• HUD and DHCD Diversion Court certified preferred or must be able to pass the exam in three months after hiring.
• National Certifications are preferred. Must be able to pass the mandatory HUD housing counseling exam within 90 days of hiring.
• Sign on bonus if HUD certified.
• Familiarity with social service networks in Philadelphia.
• Ability to maintain a caseload of clients including prompt and accurate maintenance of client’s physical files documentation with attention to detail and confidentiality.
• Experience on data client system Counselor Max and RX experience preferred. Must have a strong willingness to learn.
• Possess excellent oral and written communication, customer service and presentation skills.
• Knowledge of Microsoft Office programs.
• Work off-site or off-hours on occasion as needed.
• Willing to travel local and outside the state for trainings or meetings. Esperanza offers a comprehensive employee health & wellness benefits program.