Housing Counselor

Staten Island Chamber of Commerce; New York (NY); On-site; USD 52,000 - 58,000; Full time

Benefits offered by this job

Health and Dental Insurance

Paid Holidays

Paid Annual Leave and Sick Leave

Job summary

Staten Island Chamber of Commerce seeks a Housing Counselor to provide personalized guidance for clients pursuing housing goals, including mortgage delinquency, foreclosure, home repairs, and rental housing.

The role emphasizes financial analysis, budgeting, and client advocacy with HUD-aligned data entry and documentation. It is a full-time exempt position supporting community housing initiatives.

Qualifications

• Bachelor’s degree or equivalent experience in housing or related field.
• HUD Housing Counselor Certification within six months of hire.
• Bilingual English plus Spanish or Russian is a strong plus.
• Experience in mortgage lending is a plus.

Responsibilities

• Complete intake, assess client needs, and develop personalized housing budgets.
• Create and manage individualized action plans and follow up.
• Advocate with mortgage servicers and lenders on behalf of clients.
• Maintain accurate HUD-compliant case files and data entry.
• Attend outreach events and stay current with HUD regulations.

Skills

Task management

Communication skills

Microsoft Office

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Job description

Salary: $52,000.00 - $58,000.00 Annually

Application Deadline: Sep 30, 2026

Nonprofit

Job Title: Housing Counselor

Position Type: Full-Time, Exempt

Salary: $52,000 – $58,000 annually (commensurate with experience)

Organization Type: Nonprofit

Position Summary

Under the general direction of the Housing Program Director, the Housing Counselor provides personalized, one-on-one guidance to help clients achieve their housing goals. Counselors work with individuals navigating mortgage delinquency, foreclosure, home repairs, affordable homeownership, or rental housing. Key responsibilities include financial analysis, household budgeting, and client advocacy.

Key Responsibilities

• Client Assessment & Support: Complete intake and initial triage, assist clients with forms, and develop tailored household budgets and affordability analyses.
• Action Planning: Create and manage individualized action plans, maintaining proactive follow-up to resolve client housing issues.
• Advocacy & Mediation: Represent homeowners in interventions or mediations with mortgage servicers, lenders, and other key stakeholders.
• Resource & Case Management: Maintain an accurate roster of supportive resources (financial, legal, counseling) and ensure accurate, timely data entry and file maintenance per HUD guidelines.
• Outreach & Compliance: Attend community outreach events, adhere to HUD regulations, and participate in industry training, webinars, and workshops.

Qualifications

• Education & Experience: Bachelor’s degree OR two years of relevant experience. Experience in the mortgage lending industry is a plus.
• Certifications: Ability to successfully complete required workshops and obtain HUD Housing Counselor Certification within six months of hire.
• Languages: Bilingual proficiency (English paired with Spanish or Russian) is a strong plus.
• Skills: Strong task management abilities, excellent written/verbal communication, and proficiency in Microsoft Office (Word and Excel).
• Flexibility: Willingness to work flexible hours, including periodic evenings and weekends for events.
• Health and Dental Insurance
• Paid Holidays
• Paid Annual Leave and Sick Leave