Housing Coordinator

The Pennsylvania State University; State College (Centre County); On-site; USD 38,300 - 55,500; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

Paid time off

75% tuition discount for employees and eligible family

Job summary

The Pennsylvania State University is seeking a Housing Services Coordinator for the Housing Assignment Office. This role involves providing customer service to students and managing on-campus housing for over 15,500 residents.

The successful candidate will be responsible for coordinating housing assignments and representing the Housing Office at events. Required qualifications include an Associate Degree and relevant experience. Benefits include comprehensive medical coverage and a generous tuition discount for eligible employees.

Qualifications

• 4+ years of relevant experience or an equivalent combination of education and experience accepted.
• Ability to thrive in collaborative settings.
• Skills in utilizing various University systems such as LionPATH, eLiving, and iTwo.

Responsibilities

• Provide customer service to current and prospective students.
• Process room assignments for student groups.
• Generate and process daily reports through various University systems.
• Assist in the supervision and training of support staff.

Skills

Excellent written and verbal communication skills

Ability to manage multiple tasks and deadlines

Microsoft Office (Word, Excel, PowerPoint)

Education

Associate Degree

Job description

Position Specifics

The Pennsylvania State University is seeking a candidate for a Housing Services Coordinator for the Housing Assignment Office.

The Housing Assignment Office manages on-campus housing at University Park for over 15,500 residents. The Housing Services Coordinator provides customer service to current and prospective students and their families. This position will perform complex tasks with minimal supervision.

Responsibilities

• Answer telephone calls; greet and refer visitors.
• Setup and maintenance of Housing and Food Service (HFS) Contracts in eLiving.
• Maintain activity schedule in eLiving.
• Evaluate student preferences and process room assignments for student groups.
• Coordinate special housing needs, such as Resident Assistants, athletes, etc.
• Generate and process daily reports through various University systems, such as LionPATH, eLiving, iTwo, etc.
• Create and maintain files, databases, and reports.
• Process payments through Point-of-Sale system.
• Respond to routine and moderately complex questions/issues concerning unit/University policies, processes, and procedures from internal and external contacts and ensure adherence to FERPA guidelines.
• Contact different University departments and units to help assist student inquiries.
• Represent Housing at Admissions or Housing events.
• May assist in the supervision and training of students and assigned support staff.
• Support the planning and coordination of moderately complex projects.
• Serve on various committees; prepare agendas, take and compose minutes.
• Serve as a resource to others on a variety of subjects including office equipment, software application usage, and information processing procedures.

It is essential that the candidate have excellent written and verbal communication skills, the ability to use good judgment when dealing with sensitive and confidential information, be able to manage multiple tasks and deadlines, and thrive in collaborative settings, building strong connections across various roles and backgrounds. The successful candidate must have excellent skills utilizing Microsoft Office programs such as Word, Excel, and PowerPoint.

Normal work hours are on-site, Monday - Friday 8 a.m. - 5 p.m., with additional evening and weekend work required as necessary for Housing and Admission events. There is an opportunity for a limited flexible work arrangement with this position.

Minimum Education, Work Experience & Required Certifications

Associate Degree; 4+ years of relevant experience; or an equivalent combination of education and experience accepted. Required Certifications: None.

Background Checks/Clearances

Employment with the University will require successful completion of background check(s) in accordance with University policies. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

Salary & Benefits

The salary range for this position, including all possible grades, is $38,300.00 - $55,500.00. Salary structure and benefits include comprehensive medical, dental, and vision coverage, retirement plans, paid time off, holidays, vacation, sick time, and a generous 75% tuition discount for employees and eligible spouses and children.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473. Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.