HOUSING COORDINATOR

NYC Department of Social Services; New York (NY); On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking Community Coordinators to support former homeless clients in securing permanent housing. This role involves maintaining relationships with various stakeholders, providing timely information on housing processes, and tracking client status throughout the supportive housing journey. A commitment to community engagement and effective communication is essential for success in this position. Join a team dedicated to making a difference in the lives of individuals and families in need. If you are passionate about community service and have the skills to connect clients with resources, this opportunity is perfect for you.

Qualifications

• Bachelor's degree plus 2 years of community work experience required.
• High school diploma with 6 years of relevant experience accepted.

Responsibilities

• Maintain relationships with various stakeholders to assist clients.
• Provide timely information on supportive housing processes.
• Track client status throughout the supportive housing process.

Skills

Community Engagement

Communication Skills

Client Relationship Management

Organizational Skills

Education

Bachelor's Degree

High School Diploma

Tools

Coordinated Assessment and Placement System (CAPS)

Job description

The Office of Supportive/Affordable Housing and Services (OSAHS) assists former homeless clients succeed in permanent housing by providing access to permanent housing with support services.

OSAHS works closely with divisions of Human Resource Administration (HRA) and other governmental and non-governmental service providers to create new programs and to integrate and refine existing services, so the people it serves can achieve their maximum functional capacity. Program areas under OSAHS’s purview include the design and implementation of the Mayor’s 15,000-unit supportive housing commitment, master leasing services for former homeless senior citizens, and developing innovative housing models to house individuals and families in need.

OSAHS supports and coordinates the development of supportive housing, provides services for senior affordable housing residents, and other related services. Supportive housing is affordable housing with supportive services, including both mental and physical healthcare access, alcohol and substance use programs, and other social services.

The Office of Affordable/Supportive Housing and Services is recruiting for two (2) Community Coordinators to function as Housing Coordinators, who will:

1. Maintain consistent relationships between OSAHS staff, DHS staff, homeless services and supportive housing providers, property management and third-party compliance agencies, and other divisions of HRA to assist DHS clients in the referral and placement to permanent supportive housing. These individuals perform a variety of office activities to ensure the best match for DHS clients while maintaining effective working relationships with all involved parties. The identified staff may be assigned to either the referral or follow-up unit.
2. Establish and maintain effective communication with DHS, HRA, housing providers, and other external partners to formerly homeless households.
3. Provide accurate and timely information to DHS contracted shelters/other homeless service providers and supportive housing providers on the supportive housing referral and placement process.
4. Review the unit criteria in the Coordinated Assessment and Placement System (CAPS) for requested supportive housing referrals and identify eligible DHS clients to schedule for housing opportunities. Ensure timely referral of application packages and follow-up on interview outcomes to supportive housing providers.
5. Coordinate with DHS contracted shelter/homeless service providers and supportive housing providers post-acceptance of DHS clients to housing on the status of required identification and financial documents, request and receipt of move-in funds, application for rental subsidy, and scheduling of move-in date for housing placement.
6. Maintain accurate tracking of client status throughout the supportive housing process utilizing CAPS and other administrative tools for referral transmission, interview outcomes, document submission, property management approval, processed funds, rental subsidy applications, and move-out scheduling.

Minimum Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community-centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community-centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of the interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.