Housing Coordinator

Trilogy; Chicago (IL); On-site; USD 34,274 - 39,413; Full time

Benefits offered by this job

FREE Virtual Primary Care

Paid maternity/paternity leave

Medical Insurance (BCBS of IL)

Dental Insurance

Vision Insurance

Life Insurance

Long-Term & Short-Term Disability

Pet Insurance

FSA (Health, Dependent Care, Transit)

Telemedicine

EAP

403(b) Retirement Plan with Employer Match

Job summary

Trilogy is seeking a Housing Coordinator in Chicago to coordinate housing efforts for scattered-site housing programs. You will work with city, state, and county representatives to secure safe housing for clients with mental illness.

The role includes managing CES referrals and client support in housing negotiations. The ideal candidate has strong customer service skills and a relevant educational background. Benefits include free virtual care and medical insurance.

Qualifications

• Experience working in social services and/or housing administration preferred.
• Experience with housing, case management, social services with mental health/substance use diagnoses.
• Valid Illinois driver's license with access to a vehicle insured at $100,000/$300,000.

Responsibilities

• Manage Trilogy’s scattered site housing programs including CES referrals.
• Support clients in securing housing in the community.
• Communicate with landlords about subsidized housing programs.

Skills

Customer service skills

Communication skills

Knowledge of Fair Housing Act

Education

High School Diploma or GED

Associate or bachelor’s degree

Job description

Schedule

Monday - Friday; 8:00 am - 4:30 pm

Location

1607 W Howard St, Chicago IL 60626 or 8541 S State St. Chicago IL 60619. (Position available to work at either Rogers Park or Chatham office.)

Pay Range

$24.88 - 28.61/hr

The Housing Coordinator will coordinate housing efforts for all scattered‑site Trilogy housing programs Coordinated Entry System (CES) and Homeless Management Information System (HMIS) related navigation. They will collaborate with different teams/programs, and with representatives from the city, state, and county to secure safe and affordable housing for clients. They will be responsible for receiving and processing CES matches in HMIS and ensuring proper documentation prior to enrollment. They will provide client‑centered, strengths‑based, and trauma‑informed services to clients with severe mental illness and co‑occurring substance use utilizing a harm‑reduction approach. The Housing Coordinator may represent Trilogy at Continuum of Care meetings and other assigned state and local events and committees as needed.

Responsibilities

• Manage aspects of Trilogy’s scattered site housing programs, including managing CES referrals and internal referrals, manage participants to successfully maintain housing in accordance with the housing first model of care, database management, etc.
• Support clients in locating and securing housing in the community.
• Communicate with landlords and property managers to discuss subsidized housing programs.
• Meet with clients to provide direct and supportive services related to housing, i.e., lease negotiation process, move‑ins, move‑outs, and ensure new clients are linked to intake for clinical assessments.
• Prepare and report information in HMIS to ensure the department is meeting benchmarks and standards for grant programs.
• Knowledge and ability to navigate the Homeless Management Information System (HMIS) and manage all referrals across programs with support of team.
• Execute all new lease and renewal paperwork in a timely and accurate fashion to ensure lease and grant compliance.
• Support in setting up client apartments to prepare for move‑in.
• Provide effective and collaborative communication with external and internal programs to support a smooth process of record gathering to ensure new clients are document‑ready when moving into the program.
• Use knowledge of the Fair Housing Act, Just Housing Ordinance, and RLTO to support teams and clients with tenant advocacy.
• Provide support and education to the teams regarding housing issues to help secure housing for their clients. May develop and conduct team‑based trainings and information sharing sessions.
• Actively participate in relevant trainings and housing sessions led by internal and/or external partners to build individual and institutional knowledge of housing practices.
• Perform other related duties and/or projects as assigned.

Qualifications

• Must have one of the following requirements:
  • High School Diploma or GED.
  • Associate or bachelor’s degree in any field.
• Experience working in social services and/or housing administration preferred.
• Experience with housing, case management, social services with people with mental health and/or substance use diagnoses.
• Valid Illinois driver’s license with daily access to a well‑maintained vehicle with $100,000/$300,000 liability insurance.
• Exceptional customer service skills and ability to interact with a diverse group of internal/external stakeholders.

Benefits

• FREE Virtual Primary Care, Urgent Care, and Mental Health Counseling for all employees.
• Paid maternity/paternity leave.
• Medical Insurance (BCBS of IL).
• Dental Insurance.
• Vision Insurance.
• Life Insurance.
• Long‑Term & Short-Term Disability.
• Pet Insurance.
• FSA (Health, Dependent Care, Transit).
• Telemedicine.
• EAP.
• 403(b) Retirement Plan with Employer Match.