Housing Coordinator

Loyola University Maryland; Baltimore (MD); On-site; USD 53,000 - 67,000; Full time

Job summary

Loyola University Maryland recherche un Housing Coordinator pour soutenir les étudiants dans le processus de logement. Vous serez responsable de la gestion des opérations de logement, de la supervision des assistants de bureau et du personnel étudiant, et de la gestion des situations de crise. Ce poste à temps plein requiert un diplôme et une expérience dans le domaine des affaires étudiantes.

Qualifications

• Minimum d'un an d'expérience professionnelle en affaires étudiantes ou plus d'un an comme Resident Advisor.
• Compétences requises en communication écrite et verbale.
• Capacité à travailler en autonomie et en coopération.

Responsibilities

• Superviser et soutenir les étudiants dans le processus de logement.
• Gérer les opérations de logement et les équipes étudiantes.
• Assurer une présence réactive lors des urgences étudiantes.

Skills

Communication

Organisation

Résolution de problèmes

Travail collaboratif

Education

Bachelor's degree

Job description

Position Title

Housing Coordinator

Employee Type

Regular

Office/Department

Residence Life and Housing

Work Environment

Loyola University Maryland Main Campus

Job Type

Full time

Benefits at Loyola

https://www.loyola.edu/department/hr/benefits/

Compensation Range

$53,040.00 - $66,300.00

Anticipated Start Date

08/01/2025

If Temporary or Visiting, Estimated End Date

11/01/2025

Position Duties

The Housing Coordinator (HC) is an full time live-in professional staff member reporting directly to an Associate Director of Housing Operations and responsible for guiding and supporting students through the housing process, as well as being a high-level user of the university housing software, StareRez. The HC will supervise Residence Life and Housing office assistants during the year, and Resident Assistants during the summer months.

Essential Functions

Housing Operations leadership and support

• Oversee the contract extension and early arrival process.
• Meet with students to support room changes.
• Manage all key processes (including audits, rekey, and lost key requests).
• Supervise and mentor summer student staff and office workers, ensuring efficient housing operations during peak times and providing training and feedback.
• Collaborate with the Student Integrity Office by adjudicating low-level conduct hearings to housing (i.e.., Conduct referral as a result of failing inspections, etc.) and ensuring students' behavioral and housing needs are met appropriately.
• Manage the Housing Operations external web pages and departmental social media needs.
• Process facilities billing for damages and vandalism on a monthly basis
• Manage customer service initiatives (including tracking interactions and reviewing best practices)
• Assist with housing operations-related data tracking and updating reports
• Investigate incident reports and take appropriate actions, which include adjudicating low-level conferences related to damages, vandalism, failing inspections etc. with the Office of Student Integrity and Restorative Justice Practices.
  
  

Department Operations

• Under the direction of the housing operations team, support housing operations processes, hall openings and closings, and report facilities/hall concerns.
• Actively respond to student emergency contact(s) / family calls and outreach.
• Participate in selection, training and mentorship of student staff for student success
• Provide budget management for staff development, team building, and the execution of summer hall programming.
• Actively participate in the after-hours on-call rotation.
• Complete accurate and timely administrative reports and paperwork.
• Support committee work
  
  

Supervise office assistants and summer RAs through regularly scheduled staff meetings, one-on-one meetings, and additional/ongoing training for student staff, as needed.

Provide leadership during times of crisis and emergencies

• HCs are Essential Staff when the campus is experiencing a crisis or other emergency that may require an in-person response. Housing Coordinators serve on call and may have to respond to all areas of campus. They may have to use stairs, elevators or ramps to access buildings. While on call, they need to be able to respond to campus issues in approximately 20-30 minutes.
  
  

Performs all other duties and responsibilities as assigned or directed by the supervisor.

Position Weekly Schedule

This position promotes student success inside and outside of the classroom through consistent face time with students to get to know them and provide personal, social, academic, and professional support or referral. The HC's hours are designed to optimize visibility during the day in the halls.

37.5 - hour work week Monday through Friday. Most hours are within the standard 9:00 a.m. - 5:00 p.m.. However, HCs are also asked to work a few hours in the evening and/or weekend to ensure presence with residential students, varied availability, and support housing operations needs and campus events.

Education Required

Bachelor's degree

Education Preferred

Other Professional Licensures

Work Experience

1 - 3 years

Describe Required Experience

A minimum of one year of professional experience in student affairs or greater than one year as a Resident Advisor (or equivalent). Some experience with responding to and providing support to students in crisis.

Required Knowledge, Skills And Abilities

Strong written and verbal communication, organization, problem-solving skills, ability to work collaboratively with others, and the ability to motivate others and build cohesive teams. Ability to effectively communicate with a variety of constituents. Ability to support the University's goals for institutional diversity, as well as the goals and values of a Catholic, Jesuit education. Ability to work autonomously and interdependently as needed.

Physical/Environmental Demands

Physical/Environmental Example

Successful candidates for any staff, faculty, or administrative position at Loyola University Maryland will be subject to a pre-employment background check. Note: Experience and/or education may be substituted for requirements.

University Description

Loyola University Maryland is a Jesuit, Catholic university committed to the educational and spiritual traditions of the Society of Jesus and to the ideals of liberal education and the development of the whole person. Accordingly, Loyola inspires students to learn, lead, and serve in a diverse and changing world. Loyola's beautiful, historic Evergreen campus is located in Baltimore. Loyola enrolls 4,000 undergraduate and 2,000 graduate students across the Sellinger School of Business and Management, the School of Education, and Loyola College of Arts and Sciences. Founded in 1852, Loyola is one of 27 Jesuit colleges and universities in the United States and the first to bear the name of Saint Ignatius Loyola, founder of the Society of Jesus.

Diversity Statement

Loyola University Maryland strongly values the benefits that diversity brings to the workplace. In accord with its Ignatian values, the University is committed to creating and promoting a community that recognizes the inherent value and dignity of each person. Loyola University Maryland does not discriminate on the basis of race, sex, color, national or ethnic origin, age, religion, disability, marital status, sexual orientation, gender identity, genetic information, military status, or any other legally protected classification. The University recruits, hires, and promotes in accord with this policy and its Core Values.