Housing & Conference Services Specialist

Marine Biological Laboratory; Falmouth (MA); On-site; USD 32,000 - 41,000; Full time

Job summary

Marine Biological Laboratory is seeking a Housing and Conference Specialist to provide front desk support and handle housing, meals, and conference activities for campus groups. You will greet clients, assist with check-ins, manage bookings, and coordinate dining and events.

The role requires some night/weekend hours (Mar–Nov) and involves billing, inventory, and reporting tasks across Housing, Dining and Conferences departments.

Qualifications

• Bachelor’s degree and 4+ years of customer service experience preferred.
• Strong front desk and office coordination skills.
• Proficient with Windows, MS Office, and web-based applications.
• Ability to manage multiple priorities and work independently.

Responsibilities

• Provide front desk support and customer service for Housing, Dining and Conferences.
• Check in/check out processes, campus directions, and ID distribution.
• Answer and direct calls via switchboard.
• Monitor and reconcile housing, meals, and conference activities.
• Maintain purchasing and billing records in NetSuite.
• Oversee key and inventory management for housing facilities.
• Assist with emergencies and serve as Category II essential personnel.

Skills

Front desk coordination

Customer service

Office organization

Problem solving

Multitasking

Education

Bachelor’s degree desired

Tools

Windows

Microsoft Office

NetSuite

Job description

Marine Biological Laboratory is seeking a Housing and Conference Specialist to provide front desk support and handle housing, meals, and conference activities for campus groups. You will greet clients, assist with check-ins, manage bookings, and coordinate dining and events.

The role requires some night/weekend hours (Mar–Nov) and involves billing, inventory, and reporting tasks across Housing, Dining and Conferences departments.