Housing Communications and Assessment Coordinator

Pepperdine University; Malibu (CA); On-site; USD 33,000 - 39,000; Full time

Job summary

Pepperdine University is seeking a Housing Communications and Assessment Coordinator to drive the department’s messaging across digital platforms, including the housing portal and StarRez. You will support students and parents with housing inquiries, billing, and contracts, while leveraging survey data to guide policy improvements.

Collaborating with the Occupancy and Assignments Manager, Director of Housing Operations, and Engagement Coordinator, you’ll ensure clear, empathetic, and consistent

Qualifications

• Bachelor’s degree in Communications, Higher Education, Marketing, or related field and 1 year of experience in communications, customer service, or assessment.
• Experience handling parent/student disputes, drafting public messaging, and using survey data to guide decisions.
• Strong writing and de-escalation skills to resolve sensitive student, billing, and contract disputes clearly and calmly.
• Ability to analyze survey feedback, recommend policy changes, manage communication timing independently, and coordinate effectively across campus departments.

Responsibilities

• Develop, write, and edit communications content for the housing community and maintain email templates.
• Assist with communications related to room changes, semester transitions, and housing assignments; respond to inquiries.
• Design, distribute, and analyze surveys to track housing trends and satisfaction; recommend policy changes.
• Create and manage automated communication workflows in StarRez.
• Support Housing and Residence Life Directors as needed.
• Perform other duties and uphold university mission.

Skills

Writing

De-escalation

Survey analysis

Coordination

Time management

Education

Bachelor’s degree in Communications or related field

Tools

Qualtrics

Google Forms

StarRez

Microsoft Office / Google Workspace

Job description

The Housing Communications and Assessment Coordinator drives the department's communication strategy through targeted mass messaging, system-driven operations, and student feedback assessment. Serving as a vital link between Housing Operations and the residential community, this position manages outward-facing messaging across various digital platforms, including the housing portal and StarRez. While providing direct support to students and parents navigating complex housing inquiries, billing, and contract disputes, this role also leverages data from student body surveys to advise leadership on policy improvements. The Housing Communications and Assessment Coordinator collaborates closely with the Occupancy and Assignments Manager, the Director of Housing Operations, and the Engagement Coordinator to ensure consistent, empathetic, and clear messaging.
As a staff member in Student Affairs who works closely with students, this person serves as a Christian role model to students.

Duties

• Develop, write, and edit communications content (notifications, updates, etc.) for the residential community and maintain email templates, ensuring that departmental communication through various platforms remains timely and consistent.
• Assist the Occupancy and Assignments Manager with communications related to room change, semester transition, and housing assignment processes. Respond to student and parent requests or concerns involving room assignments, meal plans, and billing.
• Design, distribute, and analyze surveys targeted at the student body to track housing trends, campus satisfaction, and communication efficacy. Identify trends and make recommendations for policy and process changes.
• Create, organize, and maintain automated communication workflow in StarRez.
• Support to Housing and Residence Life Directors as needed.
• Perform other duties as assigned.
• Uphold University mission through work performed.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills and Qualifications

Required:

• Bachelor’s degree in Communications, Higher Education, Marketing, or a related field (or equivalent combination of education and experience) and 1 year of experience in communications, customer service, or assessment.
• Must have experience handling parent/student disputes, drafting public messaging, and using survey data to guide decisions.
• Strong writing and de-escalation skills to resolve sensitive student, billing, and contract disputes clearly and calmly.
• Ability to analyze survey feedback, recommend policy changes, manage communication timing independently, and coordinate effectively across campus departments.
• Proficiency with standard office software (Microsoft Office or Google Workspace) with solid Excel skills for data work, along with experience using online survey tools like Qualtrics or Google Forms.

Preferred:

• 2+ years working in university Housing & Residence Life.
• 3 years of experience in communications, customer service, or assessment.
• Experience managing automated messaging schedules or campus housing portals.
• Working knowledge of campus housing operations and experience maintaining consistent departmental branding across messaging channels.
• Experience with StarRez property management software (specifically the email scheduler and automated workflows), housing portal management, and university Student Information Systems (SIS).

This is a Regular, Nonexempt, 40 hour per week position.

Expected Pay Range: $24.53 - $27.25 per hour

The above pay range reflects what Pepperdine University reasonably expects to pay for this position at time of posting. Actual compensation may vary based on relevant factors such as work experience, market conditions, education/training, and skill level. In addition to base pay, Pepperdine offers a robust and highly competitive benefits package.

Pepperdine is an Equal Employment Opportunity employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local law. Pepperdine is committed to providing a work environment free from all forms of unlawful discrimination and harassment. Engaging in unlawful discrimination or harassment will result in appropriate disciplinary action, up to and including dismissal from the University.

Pepperdine is religiously affiliated with the Churches of Christ. It is the purpose of Pepperdine to pursue the very highest employment and academic standards within a context that celebrates and extends the spiritual and ethical ideals of the Christian faith. While students, faculty, and staff represent many religious backgrounds, Pepperdine is permitted under applicable law and reserves the right to seek, hire, and promote persons who support the goals and mission of the institution, including the right to prefer co-religionists who support Pepperdine's Christian mission.

Qualified individuals should be able to show respect for workplace differences, and have the ability to work effectively with individuals from different backgrounds.

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening. The University conducts such screenings in compliance with applicable laws and with the objectives of evaluating risk and supporting a safe environment for students, faculty, staff, and guests; safeguarding key University assets including people, property, information, and the University’s reputation; and providing comprehensive job-related information to University leaders to enable them to make prudent hiring decisions. Individuals will be required to disclose any criminal convictions on a designated form after receiving a conditional offer of employment; failure to disclose accurate information may result in withdrawal of the offer or termination of employment. Qualified individuals with criminal histories will be considered for employment in compliance with applicable laws, including the Los Angeles County Fair Chance Ordinance.