Accessible Technology and Notetaker Coordinator

Pepperdine University; Malibu (CA); On-site; USD 33,000 - 35,000; Full time

Job summary

Pepperdine University in Malibu seeks a dedicated administrative professional to support students with disabilities through notetaking, captioning, and assistive technology coordination. You will hire and supervise a large team of notetakers, manage vendor relationships, and ensure timely processing of payments and accommodations.

Strong communication and problem-solving skills are essential. The role requires a Bachelor's degree and a high level of attention to detail, with a focus on

Qualifications

• Bachelor's Degree required.
• Good judgement, calm demeanor, extreme attention to detail; empathetic and proactive problem-solver.
• Ability to manage multiple priorities and handle confidential information.
• Enjoyment of undergraduate and graduate student populations.
• Understanding of FERPA and HIPAA in higher education.

Responsibilities

• Coordinate notetaking for 350+ notetakers per semester; hire and contract vendors; process vendor payments; resolve issues; mentor notetakers; coordinate incentives.
• Leverage technology to improve accommodations; manage PeopleSoft and Accommodate interactivity; maintain OSA webpages and inventory; stay current with assistive tech resources.
• Coordinate acquisition of alternative texts for six schools; audit materials for access and remediation; assist deans and faculty.
• Handle OSA requisitions, POs, and expense reports for captions and interpreting with vendors.
• Provide excellent customer service to students, faculty, staff and parents by email, phone and in person; handle Semester Requests and documentation; assist with registration procedures.
• Manage captioning and sign language interpreting requests; liaise with vendors and students; assist faculty with classroom accommodations; support event staff needing interpreters.
• Perform other duties as assigned; uphold University mission.
• Respect and protect privacy and confidentiality in all interactions and processes.

Skills

Good judgment

Calm demeanor

Attention to detail

Empathetic teamwork

Problem solving

Written and spoken communication

Learn assistive technology

Education

Bachelor's Degree

Tools

Google Suite

Accommodate/Symplicity

PeopleSoft

Kronos

Etrieve

Job description

By facilitating services and care for students with disabilities, this position serves the University's commitment to high standards of academic excellence by working to provide accommodations for students with disabilities, while maintaining the integrity and standards of academic programs. The support provided is essential to the work of the Office of Student Accessibility by managing sign language interpreting, captioning, assistive technology, and notetaking for students with disabilities. The work of this position contributes to the University's efforts to build a community devoted to treating every person with respect and compassion with notable inclusion for disabled students.

Duties

• Responsible for the successful notetaking process for over 350 notetakers a semester, including: solicitation of open positions; hiring and securing contracts as vendors; processing vendor payments with Payroll and Finance; resolving hiring issues; auditing for quality; teaching students to upload and retrieve notes from Accommodate; working with individual professors to find solutions when peer notetakers are unavailable, including procurement of professor notes or resources as needed; coaching notetakers; coordinating incentives (gift card or movie ticket procurement and distribution); and supervising student employees as needed.
• Find ways to use technology to improve the student experience of receiving accommodations. Direct responsibility for PeopleSoft and Accommodate interactivity. Maintain OSA webpages with guidance from IMC. Maintain OSA technology equipment inventory, including laptops, desktops, tablets, etc. Maintain currency on assistive technology to serve as a resource for students with needs for screen readers, voice to text, and other assistive technology support; be willing to coach students on the same.
• Manage acquisition of alternative texts for all six schools. Work with faculty to secure materials for remediation, determine methods of remediation in the most efficient timeframe. Directly assist associate deans, program managers, and faculty in auditing materials to check for access and remediate where necessary. Facilitate video recording accommodation as needed.
• Responsible for OSA requisitions, purchase orders, and expense reports related to communication, scheduling, and coordination with vendors for captioning and interpreting.
• Offer excellent and empathetic customer service to students, faculty, staff, and parents in a professional, welcoming, confidential, accurate, and timely manner by email, phone and in person. Work with the Seaver Exam Manager and receive HIPAA protected documents and uploads as necessary. Assist students with Semester Requests and other office procedures, including registration with OSA and documentation requirements.
• Responsible for the captioning and sign language interpreting request process in a professional and timely manner. Work with vendors and students to ensure prompt response to requests for captioning and sign language interpreting accommodations. Engage with faculty to implement these classroom accommodations in an appropriate and timely manner. Serve as a resource for university event staff who need to hire captioning and sign language interpreters.
• Perform other duties as assigned.
• Uphold University mission through work performed.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills and Qualifications

Required:

• Bachelor's Degree.
• Possess: Good judgement; calm demeanor; extreme commitment to detail; positive and empathetic approach to team and work environment; proactive and interactive approach to problem-solving; excellent critical thinking skills; written and spoken communication; eagerness and capacity to learn assistive technology and coach others.
• Ability to: Handle multiple and changing priorities while multi-tasking; see both big and small picture; appropriately handle sensitive and confidential information and situations.
• Enjoyment of undergraduate and graduate student populations.
• Understanding of FERPA, HIPAA in the context of higher education.

Preferred:

• Three years experience in administrative position.
• Training on Google Suite, Accommodate/Symplicity, PeopleSoft, Kronos, and Etrieve.
• Experience with and capacity to learn assistive technology.
• Familiarity with Pepperdine financial systems, generating requisitions and purchase orders, and experience with disability services.
• Experience within a university setting.
• Understanding of disabilities, accommodations, disability theory and law; adept with assistive technology.

This is a Regular, Nonexempt, 40 hour per week position.

Expected Pay Range: $24.03 - $25.48 per hour

The above pay range reflects what Pepperdine University reasonably expects to pay for this position at time of posting. Actual compensation may vary based on relevant factors such as work experience, market conditions, education/training, and skill level. In addition to base pay, Pepperdine offers a robust and highly competitive benefits package.

Pepperdine is an Equal Employment Opportunity employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local law. Pepperdine is committed to providing a work environment free from all forms of unlawful discrimination and harassment. Engaging in unlawful discrimination or harassment will result in appropriate disciplinary action, up to and including dismissal from the University.

Pepperdine is religiously affiliated with the Churches of Christ. It is the purpose of Pepperdine to pursue the very highest employment and academic standards within a context that celebrates and extends the spiritual and ethical ideals of the Christian faith. While students, faculty, and staff represent many religious backgrounds, Pepperdine is permitted under applicable law and reserves the right to seek, hire, and promote persons who support the goals and mission of the institution, including the right to prefer co‑religionists who support Pepperdine's Christian mission.

Qualified individuals should be able to show respect for workplace differences, and have the ability to work effectively with individuals from different backgrounds.

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening. The University conducts such screenings in compliance with applicable laws and with the objectives of evaluating risk and supporting a safe environment for students, faculty, staff, and guests; safeguarding key University assets including people, property, information, and the University’s reputation; and providing comprehensive job‑related information to University leaders to enable them to make prudent hiring decisions. Individuals will be required to disclose any criminal convictions on a designated form after receiving a conditional offer of employment; failure to disclose accurate information may result in withdrawal of the offer or termination of employment. Qualified individuals with criminal histories will be considered for employment in compliance with applicable laws, including the Los Angeles County Fair Chance Ordinance.