Housing Collaborative - Chief Operations Officer

Smartstartofmeck; Charlotte (NC); Hybrid; USD 100,000 - 150,000; Full time

Job summary

A leading nonprofit organization in North Carolina is seeking a Chief Operating Officer (COO) to oversee daily operations and strategic initiatives. The ideal candidate will possess extensive experience in nonprofit management and a commitment to affordable housing solutions. The COO will lead a team, ensuring program effectiveness and accountability while fostering partnerships to enhance service delivery. This role offers the potential for remote and flexible work arrangements, reflecting the organization's commitment to adaptability and team collaboration.

Qualifications

• At least ten years of experience in non-profit or government-based management.
• Familiarity with affordable housing programs.

Responsibilities

• Manage daily operations of the housing services organization.
• Lead and develop a high-performing management team.
• Ensure accountability to funders and contracts.

Skills

Communication

Negotiation

Leadership

Strategic Thinking

Analytical Skills

Education

Undergraduate Degree

Advanced Degree in Social Work

Job description

About Housing Collaborative

Housing Collaborative is a 501(c)(3) nonprofit that makes affordable housing easier to navigate. Our vision is a world where everyone can see a path home. We work toward achieving this vision by partnering with organizations to expand access to housing. For housing providers, we help simplify the process of working with program-connected tenants; for housing agencies, services providers, and tenants, we provide key services to expedite housing placement and access to housing resources.

Housing Collaborative believes the mistakes of the past should not impede future success, which is why we are committed to second chances. Many of our dedicated team members have experienced barriers to housing and employment, and they use their journeys to help others.

Position Overview: Chief Operating Officer (COO)

Reporting to the Chief Executive Officer, the Chief Operating Officer has strategic and operational responsibility for Housing Collaborative, its staff, programs, and execution of mission. The COO will oversee the organization's daily operations, ensuring that programmatic, employee performance, strategic, and technological goals and strategies are effectively implemented across all segments of the organization. The COO will directly supervise 3-5 Director-level leaders, each managing teams of 2-10 people.

Primary Responsibilities

The COO must develop and maintain a deep knowledge of Housing Collaborative's programs, partners, clients, and funders, the needs of the communities the organization serves, and the strengths of and challenges encountered by Housing Collaborative's team members as they work to meet those needs.

Responsibilities also include but are not limited to the following:

• Effectively manage and monitor daily operation of an organization offering housing services across North Carolina;
• Lead, coach, develop, and retain a high-performing management team;
• Assess performance across programs and identify and implement strategies and workflows to optimize performance and progress toward achieving Strategic Framework priorities;
• Ensure accountability to all funders, contracts, and grant agreements, and identify and pursue new opportunities to provide mission-based housing services;
• Ensure effective technology is in place to track program and financial performance data and that team members are effectively utilizing it;
• Represent Housing Collaborative at meetings, events, and conferences;
• Accountability to performance goals and measures as outlined in an annual workplan;
• Maintain respectful, professional working relationships with partner agencies, housing providers, services providers, tenants, funders, and colleagues.

Qualifications

To excel in this position, the candidate should offer:

• At least ten years of experience in non-profit and or government-based management of programs designed to address critical needs and move households out of poverty;
• Undergraduate degree required, but advanced degree in Social Work, City/Regional Planning, Public Policy, or other relevant fields of study preferred;
• Familiarity with affordable housing programs and programs to prevent and end homelessness;

• Clear, empathetic written and verbal communication that demonstrates attention to detail;
• Action-oriented, strategic, analytical, collaborative, entrepreneurial, adaptable, and innovative approach to achieving the organization's mission;
• Persuasive negotiator able to achieve consensus amongst differing opinions;
• Outstanding presentation and communication skills and the experience and proclivity to be an outgoing spokesperson, relationship builder, and fundraiser;
• Strong commitment to the professional development of staff;

• Willingness to collaborate with coworkers, partner agencies, funders, and customers;
• A commitment to second chances, and to the mission and vision of Housing Collaborative.

Hours

This is a salaried position expected to complete 40 hours of work per week, typically between 9am and 5pm, Monday through Friday. Remote, hybrid and flexible schedules may be available at the discretion of the Board of Directors, dependent upon job performance; however, trainings, meetings, and team-building opportunities are regularly scheduled to occur in-person for all staff.

COVID-19 Considerations and Requirements

Due to the nature of our business and the clients we serve, Housing Collaborative requires all staff be fully vaccinated and provide proof of COVID-19 vaccination. Depending on local case counts and Mecklenburg County guidance, we may choose to enforce masking inside the office suite.