Housing Coach

Lakes and Pines CAC, Inc.; Northern (KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Lakes and Pines CAC, Inc. is seeking a Housing Coach to assist clients facing eviction or homelessness in achieving housing stability. The role involves guiding clients, providing referrals to community resources, and creating personalized case plans focused on building skills and financial stability.

The position requires a High School Diploma or equivalent and a valid driver’s license. Prior experience is not strictly required, but strong communication and organizational abilities are

Qualifications

• Excellent verbal and written communications are required.
• Ability to manage time to balance quantity and quality of work.
• Demonstrated ability to work independently and as part of a team.

Responsibilities

• Build and maintain community relationships to identify services and coordinate benefits.
• Assess customer eligibility for assistance and develop individual goals with the client.
• Document interactions timely and accurately in the agency data system.
• Coach customers through personalized plans and celebrate progress.
• Prepare referrals to internal and external programs and maintain confidential case records.
• Participate in outreach events and share opportunities with the Communications Specialist.
• Ensure compliance with agency policies and program requirements.

Skills

Communications

Time management

Teamwork

Independent work

Education

High School Diploma

Tools

Microsoft Office

Job description

Lakes and Pines CAC, Inc. is a 501(c)3 organization; a charitable, educational, private, non-profit corporation serving the seven county area of: Aitkin, Carlton, Chisago, Isanti, Kanabec, Mille Lacs and Pine.

Online Employment Application (Requires Validated Account)
Paper Employment Application
(Printable PDF Version) Hard copies are required to be completed and returned to Lakes and Pines CAC via regular US mail, FAX to [phone], or hand deliver to the Main Office at 1700 Maple Ave E, Mora, MN.

Housing Coach

TITLE: Housing Coach
DEPARTMENT: Community Services Department
REPORT TO: Emergency Services Program Manager

SALARY RANGE:
CLASSIFICATION:
STATUS: Non-Exempt Position

JOB SUMMARY

The Housing Coach will assist customers who may be facing eviction or experiencing homelessness to achieve housing stability by providing guidance, supportive services, and referrals to community support systems. The Housing Coach will work with customers to create a personalized case plan which will focus on building skills, strengths and community connections in order to increase financial stability.

QUALIFICATIONS

Education

High School Diploma or equivalent

Education may be waived with significant job related experience

Experience

Less than 1 year

Authorization

Valid Driver’s License

BCA Background Study

Work Environment

Conventional – Office model

Community Facing – Direct interaction or communication with a public.

Activity-Based – Workers can switch between different workspaces.

Hybrid – Flexible work model that is a blend of in-office, remote, and/or on-the-go.

SKILLS, ABILITIES, & OTHER KNOWLEDGE

Skills

Excellent oral and/or written communications skills.

Ability to manage time that results in both a satisfactory quantity and quality of work.

Ability

Support the Mission of the Agency through daily work and while representing the Agency in public.

Have general knowledge of programs and activities of the Agency.

Demonstrated ability to work independently and as a team member.

Must be able to handle diverse work problems on a daily basis.

Must be able to organize a work schedule, set priorities and work effectively to meet deadlines without supervision.

Must be able to adjust to changes necessitated by last minute assignments and deadlines requests that may prove stressful.

Ability to effectively work across differences, especially socio-economic and cultural differences.

Attend trainings, classes and meetings as necessary to improve job skills and maintain an acceptable level of job performance.

Serve as a mentor for new staff.

Other Knowledge

Have knowledge and apply Agency policies and procedures, including safety, technology, data practices and other applicable policy, procedure and program regulations.

Understand numbers and mathematical concepts.

Knowledge of public and private sources of debt equity and subsidy.

Knowledge of Community resources.

PRIMARY DUTIES & RESPONSIBILITIES

This job description is not intended to be all-inclusive and employee will also perform other reasonably related business duties as assigned.

Area 1: Program Operations

Build community relationships with other agencies to identify services, coordination of benefits and affect change.

May determine customer eligibility for assistance in some programs.

In conjunction with the customer, develop and monitor individual and household goals.

Conduct regular check-ins on a weekly, bi-weekly or monthly basis depending on customers need and expectations; timely, thoroughly and accurately document all customer interactions.

Respectfully, professionally and effectively coach the customer through the development plan and celebrate the small successes.

Build a network with the customer that includes supports from outside agencies to ensure prosperity.

Prepare referrals to internal programs and outside service providers; engaging professionally and respectfully with all involved.

Annually and as notified of changes, update current listing of community resources to be shared with the agency.

Prepare and maintain confidential case records and files: Timely and accurately document all interactions with customers in the Agency/Program data management system.

Identify and participate in outreach events that brings awareness to the communities of the opportunities the agency offers, and track outreach events using the Agency system. Communicate opportunities to the Communication Specialist.

Proficient computer skills and knowledge of Microsoft Office programs including Work, Excel, Power Point.

Ability to effectively assess situations, prioritize solutions and make appropriate and timely decisions.

Training or experience providing Person Centered Coaching.

Recognize existing and emerging needs of customers, document available community resources to improve service collaboration. Act as an advocate to elevate client challenges to supervisors/coordinators/managers, and help shape responsive program development.

Assess and recognize need for professional development. Research the availability of professional development opportunities to address emerging trends and issues. Communicate to the Director and request applicable training support.

Area 2: Program Compliance

Conduct activities appropriate to the goals of the Agency and department as required.

Actively collaborate with team members, volunteers, program participants and/or community partners in working towards achieving program goals and objectives.

Inform the supervisor and/or Department management of potential problems of programming dealing with procedures and policies.

Entering participant data into data collection systems.

Understand and ensure rights and responsibilities of the agency and the customer.

Staying abreast of updates & changes in programing requirements maintained by other departments in Lakes & Pines.

Area 3: Program Communications

Actively participate and assist in assigned program, community, committees