Shelter Attendant - Overnights

ADP, Inc.; Prior Lake (MN); On-site; USD 23,000 - 32,000; Full time

Job summary

CAP Agency in Prior Lake, MN seeks an Overnight Shelter Attendant (ONSA) to oversee the shelter during overnight hours and assist families experiencing homelessness. This role emphasizes confidentiality, crisis management, and coordination with CAP programs.

The position requires strong teamwork, excellent communication, and the ability to work a 10 pm–8 am shift (32 hours/week) at the Hopes Portage Shelter in Prior Lake, MN.

Qualifications

• Experience working with households who are experiencing homelessness.
• Ability to implement a strength-based and empowering approach to service delivery.
• Knowledge of confidentiality requirements and client privacy.
• Familiarity with CAP Agency programs and resources.
• Capability to clean and maintain shelter spaces and equipment.

Responsibilities

• Contribute to effective program practices and maintain professionalism throughout the agency and community.
• Respect and respond competently to the culture, traditions, lifestyle, language, and values of each family and community.
• Maintain Client Confidentiality.
• Utilize conflict resolution and crisis management skills.
• Maintain all records according to agency/program guidelines.
• Be knowledgeable of all CAP Agency programming and community resources; collaborate with staff for the coordination of services.
• Cleaning the shelter common and shared spaces (sweeping, mopping, vacuuming, dusting, and wiping down hard surfaces).
• Other duties as assigned.

Skills

Overnight Shelter

Teamwork

Communication

Crisis management

Conflict resolution

Record keeping

Confidentiality

Flexibility

Customer service

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Prior Lake, MN, US

1 Attachments

Salary Range: $20.00 To $20.00 Hourly

10 pm-8 am

.8 (32 Hours/Week)

The Hopes Portage Overnight Shelter Attendant (ONSA) is responsible for the oversight of the shelter during overnight hours, providing support and redirection to families who are actively housed in the Hopes Portage family shelter. The ONSA will be responsible for keeping the shelter clean and orderly. They must be open-minded and carry a strength-based approach to problem solving. In this role, you will build trusting professional relationships and help our clients navigate the challenges of homelessness. The ONSA will be located at the Hopes Portage Shelter in Prior Lake MN.

ESSENTIAL FUNCTIONS

• Contribute to effective program practices and maintain a commitment to professionalism throughout the agency and community
• Respect and respond competently to the culture, traditions, lifestyle, language, and values of each family and community
• Maintain Client Confidentiality
• Utilize conflict resolution and crisis management skills
• Maintain all records according to agency/program guidelines.
• Be knowledgeable of all CAP Agency programming and community resources; collaborate with staff for the coordination of services.
• Cleaning the shelter common and shared spaces (sweeping, mopping, vacuuming, dusting, and wiping down hard surfaces .)
• Other duties as assigned.

MISSION DRIVEN COMPETENCIES

• Fostering Teamwork
• Communication
• Building Collaborative Relationships
• Customer Centered
• Analytical Thinking
• Use of Technology and information management
• Managing Change
• Strong advocacy and crisis- management skills
• Knowledge of child development and trauma

MINIMUM QUALIFICATIONS

Education, Training and Experience Guidelines

Experience working with households who are experiencing homelessness. Experience working elderly, youth and young adults. Have an awareness of community programs and resources. Must have the ability to implement a strength-based and empowering approach to service delivery.

Knowledge of:

• Must possess knowledge to understand the challenges of clients with mental health, chemical dependency, and behavioral issues.
• Applicable policies, procedures and regulations covering specific areas of assignment.
• Principles and practices of conflict resolution, customer service and outreach.
• Customized CAP and state agency software applications and procedures.
• Local community resources and regional community services programs.
• Principles of record keeping and record management.
• Personal computers utilize standard and specialized software.

Skill in:

• Must have excellent planning and organizational skills and be able to work with minimal supervision.
• Analyzing problems and developing effective solutions.
• Working effectively with people from diverse racial and socioeconomic backgrounds.
• Assessing and prioritizing multiple tasks, projects, and demands.
• Perceiving the needs and concerns of others, interacting in a tactful manner, resolving conflicts, mediating disputes, and building personal skills.
• Maintain composure and work effectively under stressful conditions.
• Always demonstrates a pleasant and enthusiastic demeanor
• Collaborating as a team member with colleagues, staff and community representatives.
• Establishing and maintaining cooperative working relationships with co-workers, clients, and community agencies.
• Effective verbal and written communication
• Be comfortable asking for help and guidance when needed.
• Ability to dust and wipe surfaces, clean toilets, floors, windows and mirrors.
• Experience working with cleaning chemicals

A valid Minnesota State Driver’s License, proof of insurance and review of Motor Vehicle Record (MVR) report is required.

Work is performed in a standard office environment which requires occasionally lifting such articles as file boxes or heavier materials with help from others and/or lifting and carrying light objects frequently. Mobility to drive a motor vehicle in order to attend meetings. A job in this category may require walking or standing to a significant degree or may involve sitting most of the time with long periods of computer work and heavy phone usage.

Grade:E-2

FLSA Status:Exempt

Department:Housing

AFFIRMATIVE ACTION POLICY: Scott, Carver, Dakota CAP Agency will not deny anyone the opportunities for training or employment because of sex, race, religion, color, creed, national origin, marital status, age, sexual preference, disability or status with regard to public assistance.

The Scott Carver Dakota CAP Agency is an Equal Opportunity/Affirmative Action employer andis committed to building a culturally diverse workforce

Organizational Excellence: All agency employees can help maximize the quality of our customer service through continuous improvement of our processes, commitment to finding better ways to do things, and working together to accomplish this.

1. Fostering Teamwork: As a team member, the ability and desire to work cooperatively with others on a team; listens and responds constructively to other team members' ideas. Offers support for others' ideas and proposals. Provides assistance, information, or other support to others, to build or maintain relationships with them.

2. Continuous Improvement: The ability to demonstrate support for innovation and for organizational changes needed to improve the organization's effectiveness; initiating, sponsoring, and implementing organizational change; helping others to successfully manage organizational change. Proposes new approaches, methods, or technologies.

3. Analytical Thinking: The ability to tackle a problem by using a logical, systematic, sequential approach. Weighs the costs, benefits, risks, and chances for success, in making a decision. Approaches a complex task or problem by breaking it down into its component parts and considering each part in detail.

Marketing and Communications: By reaching out as passionate ambassadors of CAP, all agency employees can help connect more clients to our programs and energize more volunteers to support our efforts to serve our clients.

4. Communication: The ability to ensure that information is passed on to others who should be kept informed. Ensures that important information is shared with others. Shares ideas and information with others who might find them useful. Uses multiple channels or means to communicate important messages (e.g., memos, newsletters, meetings, electronic mail). Keeps his/her manager informed about progress and problems; avoids surprises. Ensures that regular, consistent communication takes place. Is responsive, receptive and follows up to communication received.

Diversified Fund Development: All agency employees can help fund our mission by developing and cultivating new or existing Agency relationships leading to increased donations to improve our customer service and program offerings.

5. Building Collaborative Relationships: The ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support. Takes time to get to know coworkers, to build rapport and establish a common bond.

6. Customer Centered: Creates and maintains an environment that provides customers/clients with desired services and outcomes. Combines experience, insight, and data to determine how to best exceed customer and client needs. Ensures to deliver exceptional customer/client value, service and support.

Technology and Information Management: By supporting the Agency’s efforts to expand the use of technology to simplify and streamline our daily work, all agency employees can help provide our clients with the highest quality customer service possible.

7. Use of Technology and Information management: Supports the agency’s efforts to expand the use of technology, understands and uses current technology appropriately for job functions, learns and utilizes new technology and leverages technology to assist with efficiency within position to assist our agency with providing the highest quality customer service possible.