Housing Choice Voucher Program Manager

Kids for the Future; Crown Point (IN); Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

CoAction in Northwest Indiana is seeking a HCVP Manager to lead the Housing Choice Voucher Program operations, supervise staff and contractors, and ensure performance standards are met in line with contracts. You will drive quality, accountability, and strategic program development.

The role is hybrid with regular in-office presence, occasional travel, and collaboration with partners to improve housing stability.

Qualifications

• Bachelor’s degree required.
• At least 2 years of supervisory experience.
• Ability to obtain Housing Choice Voucher Specialist Certification and NSPIRE certification within 90 days of employment.

Responsibilities

• Lead day-to-day operations for the Housing Choice Voucher Program and other assigned initiatives.
• Ensure services are delivered efficiently, equitably, and in alignment with funder requirements.
• Provide direct supervision, coaching, and performance management for assigned staff.
• Develop budgets in collaboration with the Director and finance department.
• Promote a culture of accountability and continuous improvement.

Skills

Supervisory skills

Analytical skills

Fiscal management

Communication skills

Interpersonal skills

Education

Bachelor’s degree in Public Administration, Business Administration, Human Services, Social Work, Nonprofit Management, or a related field

Job description

• Location 5240 Fountain Drive,Crown Point, IN, 46307,United States
• Base Pay $60,000.00 / Year
• Employee Type FT Exempt
• Manage Others Yes

• Name Krista Sills
• Phone [phone]

FUNCTION :

Reporting to the Director of Housing Services , t he HCVP Manager is responsible for overall operation and performance of the HCVP team including staff and contractor performance. This includes performance measurement and reporting, staff performance and development, continuing staff education, community and provider relations, staff relations, meeting performance standards for the service and agency established in contracts with IHCDA and other funding sources, program review and quality oversight for compliance with the State and Federal guidelines and practices.

The HCVP Manager is expected to be an active participant in the agency’s mission, vision, and values. He/she shall work to ensure consistent, quality services to the agency’s constituents, demonstrate enthusiasm, initiative, and flexibility in assignments and maintain positive working relationships and communication with all agency personnel, will be inclusive, communicative and will establish himself/herself as a primary resource to those he/she supervises.

MAJOR DUTIES :

• Lead day-to-day operations for the Housing Choice Voucher Program, and other assigned initiatives.
• Ensure services are delivered consistently, efficiently, equitably, and in alignment with agency standards and funder requirements.
• Identify service gaps, workflow barriers, and opportunities to strengthen integration across programs and improve household outcomes.
• Provide direct supervision, coaching, and performance management for assigned program staff.
• Promote a culture of accountability, collaboration, positive customer service, innovation, and continuous improvement.
• Coordinate staffing, workload, and resources to meet program goals and respond effectively to changing service demands.
• Prepare and/or direct the preparation of records and reports , and ensure team members enter and update information into the State-mandated software program.
• Review, develop, or modif y work plans, methods, and procedures, and develop work schedules to provide adequate staff coverage.
• Represent CoAction, as assigned, in meetings, workgroups, conferences, monitoring activities, and community forums.
• Document causes for disciplinary action and make formal recommendations for disciplinary action.
• Attend i n-person training , typically held in Indianapolis, which is required 1-2 times per year .
• Maintain and promote relationships with the IHCDA program staff, INCAA staff, contracted providers and other key stakeholders.
• Participate in agency leadership projects and cross-functional workgroups.
• Coordinate with the Director of Housing Services on advocacy, outreach, and partnership strategies related to housing stability .
• Promote cross-program referrals and collaborative service delivery within CoAction and throughout the community.
• Use dashboards, key performance indicators, customer feedback, and outcome data to monitor performance and guide decisions.
• Lead process improvement efforts that increase efficiency, reduce errors, strengthen customer access, and improve service quality.
• Support implementation and effective use of CivicReach CRM, program databases, digital workflows, and other technology solutions.
• Prepare regular performance updates and recommendations for the Director and agency leadership.
• Develop, monitor, and manage program budgets in collaboration with the Director and f inance department .
• Ensure timely and accurate programmatic, fiscal, and performance reporting.
• Maintain current policies, procedures, documentation standards, internal controls, and monitoring-readiness systems.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Public Administration, Business Administration, Human Services, Social Work, Nonprofit Management, or a related field
• At least 2 or more years of supervisory experience
• Strong written, verbal, interpersonal, organizational, analytical, and fiscal management skills.
• Ability to obtain Housing Choice Voucher Specialist Certification and NSPIRE certification within 90 days of employment.

Preferred Skills

Community Action Agency experience.

Leadership experience with HUD, IHCDA, or housing-related programs.

Working Conditions & Expectations

Hybrid work environment with regular in-office presence to support staff leadership, collaboration, and program operations.

Frequent travel throughout CoAction’s service area and occasional statewide travel for meetings, monitoring, training, conferences, and partnership activities.

Ability to manage multiple priorities in a fast-paced, mission-driven environment.

Commitment to CoAction’s mission, values, core competencies, and standards of service excellence.

Summary

ORGANIZATION:

Area Agency on Aging and Community Action Agency for Northwest Indiana, founded in 1965, the CoAction Mission is to ensure the people who experience financial hardship find opportunities, resources, and respect. We do this by helping individuals of all ages and families, through direct services and referrals.

Serving residents in Lake, Porter, Jasper, Newton, LaPorte, Pulaski, and Starke Counties