Housing Caseworker

HIAS; New York (NY); À distance; USD 55 000 - 60 000; Plein temps

Résumé du poste

HIAS seeks a Housing Caseworker to support asylum-seeker families facing housing instability. The role manages a caseload, conducts monthly needs assessments, and coordinates with partners to develop client-led plans for housing and economic stabilization. Work is conducted virtually.

This position is based at HIAS headquarters in Silver Spring, MD, with a remote option for applicants outside commuting distance in select states. Salary ranges from $55,000 to $60,000 and funding is grant-based.

Qualifications

• Undergraduate degree required.
• 2-3 years of relevant experience in affordable housing, homeless services, or refugee resettlement.
• Fluency in English and Spanish strongly preferred.
• Knowledge of the U.S. immigration system and asylum seeker needs.
• Experience with Microsoft 365; SharePoint and MS Teams preferred; Excel, PowerPoint, Word essential.
• Excellent verbal and written communication; public speaking preferred.
• Strong problem-solving, conflict resolution, and mediation skills.
• Interpersonal collaboration and relationships with landlords and partners.
• Well-organized, detail-oriented, able to work under pressure.
• Travel within the US may be required.

Responsabilités

• Provide individualized housing stability support through monthly needs assessments and partner coordination.
• Navigate rental market, compile applications, and help clients overcome tenancy barriers.
• Cultivate relationships with housing providers and support landlord/tenant relations.
• Research local resources and community partners to support housing goals.
• Coordinate allocation of financial assistance for housing costs.
• Deliver housing orientation and financial literacy training to clients.
• Maintain documentation and participate in QA checks to ensure compliance.
• Share frontline insights and recommend program adaptations.
• Performs other duties as assigned.

Connaissances

Verbal communication

Written communication

Interpersonal skills

Organization

Formation

Undergraduate degree

Outils

Microsoft 365

SharePoint

MS Teams

Excel

PowerPoint

Word

Description du poste

POSITION SUMMARY:

HIAS seeks a Housing Caseworker to offer direct support to asylum-seeker families facing housing instability. The Housing Caseworker will be supported by the Senior Program Manager, Housing and will manage a caseload of families, conduct monthly needs-assessments, coordination with community partners, and development of client-led plans to achieve housing and economic stabilization goals. Work will be conducted virtually.

Note, this position is based at our headquarters in Silver Spring, Maryland and we will consider a remote option for applicants who live outside of commuting distance to either of our offices and are based in the following states: Connecticut, Florida, Georgia, Massachusetts, Michigan, New Jersey, Ohio, Pennsylvania, Texas, Virginia.

The salary for this position is $55,000-60,000. This position is grant funded and the position is contingent on funding.

ESSENTIAL FUNCTIONS:

• Provide individualized housing stability support to asylum-seeker families through monthly needs assessments, coordination with community partners, and development of client-led plans to achieve housing and economic stabilization goals
• Provide rental market navigation for clients with limited access to rental opportunities, identify suitable housing opportunities, compile applications, and assist clients in overcoming barriers to tenancy
• Cultivate relationships with housing providers by identifying and pitching prospective partners and offering support as needed to ensure landlord/tenant relationships are successful
• Research and vet local resources, housing opportunities, and community partners to support clients in attaining housing stability goals
• Coordinate allocation of financial assistance to cover critical housing costs
• Provide housing cultural orientation and financial literacy training to clients to help families understand their tenants' rights and responsibilities
• Maintain accurate documentation and timely case notes, participate in quality assurance checks, ensure services are delivered in compliance with all programmatic requirements
• Support continuous improvement, through sharing frontline insights and offering recommendations for program adaptations
• Performs other duties as assigned.

QUALIFICATIONS & REQUIREMENTS:

• Undergraduate degree required.
• 2-3 years of relevant experience working in affordable housing, homeless services, and/or refugee resettlement.
• Fluency in English and Spanish strongly preferred.
• Knowledge of U.S. Immigration system and common asylum seeker needs required; previous work experience at a an immigrant services organization preferred
• Knowledge of Microsoft 365 platform, including SharePoint and MS Teams, preferred; proficiency in Microsoft Excel, PowerPoint and Word is essential.
• Excellent verbal and written communication skills; comfort with public speaking preferred.
• Excellent problem-solving, conflict resolution, and mediation skills; ability to adapt and maintain composure in challenging situations.
• Excellent interpersonal skills for collaboration with other team members, coordination with volunteers, and management of key relationships with landlords and community partners.
• Well-organized and detail-oriented; ability to work under pressure and meet deadlines.
• Self-starter able to manage, coordinate, and carry out varied functions of multi-faceted program.
• Travel within the US may be required.