Housing Caseworker

HIAS Inc; Silver Spring (MD); Hybrid; USD 55,000 - 60,000; Full time

Job summary

HIAS Inc. is seeking a Housing Caseworker to support asylum-seeker families facing housing instability. The role includes managing a caseload, conducting monthly needs assessments, and distributing financial housing assistance, with work conducted virtually.

The position is based at HIAS headquarters in Silver Spring, MD, with remote options for applicants outside commuting distance and in selected states. Salary ranges from $55,000 to $60,000 and the role is grant-funded and contingent on

Qualifications

• 2-3 years of experience in affordable housing, homeless services, or refugee resettlement.
• Fluency in English and Spanish strongly preferred.
• Knowledge of U.S. Immigration system and asylum seeker needs.
• Proficiency with Microsoft 365 tools (SharePoint, MS Teams, Excel, PowerPoint, Word).
• Excellent verbal and written communication; public speaking preferred.

Responsibilities

• Provide individualized housing stability support through needs assessments and client-led plans.
• Navigate rental market opportunities and assist with tenancy applications.
• Cultivate relationships with housing providers and partners for successful housing outcomes.
• Research local resources and community partners to support housing stability.
• Coordinate allocation of financial assistance for housing costs.
• Deliver housing-related orientation and financial literacy training.

Skills

Bilingual English/Spanish

Housing program coordination

Public speaking

Interpersonal collaboration

Tools

Microsoft 365

SharePoint

MS Teams

Excel

PowerPoint

Word

Job description

Career Site - Posting Location(s) Hybrid or Remote - Silver Spring, MD or New York, NY or United States

HIAS seeks a Housing Caseworker to offer direct support to asylum-seeker families facing housing instability. The Housing Caseworker will be supported by the Senior Program Manager, Housing and will manage a caseload of families, conduct monthly needs-assessments, distribute financial assistance for housing costs, and assist with other services and special projects to support families in securing and maintaining stable housing and attaining their housing goals. Work will be conducted virtually.

Note, this position is based at our headquarters in Silver Spring, Maryland and we will consider a remote option for applicants who live outside of commuting distance to either of our offices and are based in the following states: Connecticut, Florida, Georgia, Massachusetts, Michigan, New Jersey, Ohio, Pennsylvania, Texas, Virginia.

The salary for this position is $55,000-60,000. This position is grant funded and the position is contingent on funding.

ESSENTIAL FUNCTIONS:

• Provide individualized housing stability support to asylum-seeker families through monthly needs assessments, coordination with community partners, and development of client-led plans to achieve housing and economic stabilization goals
• Provide rental market navigation for clients with limited access to rental opportunities, identify suitable housing opportunities, compile applications, and assist clients in overcoming barriers to tenancy
• Cultivate relationships with housing providers by identifying and pitching prospective partners and offering support as needed to ensure landlord/tenant relationships are successful
• Research and vet local resources, housing opportunities, and community partners to support clients in attaining housing stability goals
• Coordinate allocation of financial assistance to cover critical housing costs
• Provide housing cultural orientation and financial literacy training to clients to help families understand their tenants’ rights and responsibilities
• Maintain accurate documentation and timely case notes, participate in quality assurance checks, ensure services are delivered in compliance with all programmatic requirements
• Support continuous improvement, through sharing frontline insights and offering recommendations for program adaptations
• Performs other duties as assigned.

QUALIFICATIONS & REQUIREMENTS:

• 2-3 years of relevant experience working in affordable housing, homeless services, and/or refugee resettlement.
• Fluency in English and Spanish strongly preferred.
• Knowledge of U.S. Immigration system and common asylum seeker needs required; previous work experience at a an immigrant services organization preferred
• Knowledge of Microsoft 365 platform, including SharePoint and MS Teams, preferred; proficiency in Microsoft Excel, PowerPoint and Word is essential.
• Excellent verbal and written communication skills; comfort with public speaking preferred.
• Excellent problem-solving, conflict resolution, and mediation skills; ability to adapt and maintain composure in challenging situations.
• Excellent interpersonal skills for collaboration with other team members, coordination with volunteers, and management of key relationships with landlords and community partners.
• Well-organized and detail-oriented; ability to work under pressure and meet deadlines.
• Self-starter able to manage, coordinate, and carry out varied functions of multi-faceted program.