Housing Case Manager

The Salvation Army USA Central Territory; Minneapolis (MN); On-site; USD 49,900 - 50,150; Full time

Job summary

The Salvation Army Northern Division Harbor Light Center in Minneapolis is seeking a Case Manager to provide individualized, strength‑based services that support housing, employment, and self-sufficiency goals.

You will maintain participant records, recruit eligible individuals, promote social services, and engage in community outreach while collaborating with partners to connect participants with essential resources. This is a full-time, 40‑hour workweek position.

Qualifications

• Bachelor's degree in a relevant field; combination of education and experience may substitute.
• State board licensure is required if the degree is in social work.
• Previousexperience in social services is required.
• Experience with long-term case management is preferred.
• Mustsuccessfully pass all required background checks.
• Avalid driver's license is preferred, and candidates must meet the MVR requirements.

Responsibilities

• Case Management (75%): Provide short- and long-term, strength-based, person-centered, and holistic case management; develop and implement individualized service plans; monitor progress; support housing, employment, and self-sufficiency goals.
• Participant Information Management (10%): Maintain accurate participant records in case files and databases; document case notes, assessments, and progress updates in a timely and compliant manner.
• Participant Recruitment & Program Promotion (5%): Recruit eligible participants for housing programs through outreach and referrals; promote social services and corps programs to increase engagement.
• Community & Organizational Engagement (5%): Support and promote The Salvation Army and Harbor Light Center initiatives by collaborating with colleagues and participating in community events.
• Educational Opportunities & Resource Development (5%): Facilitate educational opportunities; contribute to maintenance of a catalog of local resources and service providers.

Skills

Case management

Interpersonal communication

Organizational skills

Microsoft Office

Education

Bachelor's degree in a relevant field

State licensure (Social Work)

Tools

Databases

Microsoft Office

Job description

Position Summary

The Salvation Army Northern Division Harbor Light Center (HLC) and satellite locations is \"Doing the Most Good\" by providing shelter, housing, and holistic, person-centered, supportive services to over 300 single adults each night. HLC also offers worship services, pastoral care, and connections to community partners.

The Case Manager provides individualized case management to support adult participants in achieving housing, employment, and self-sufficiency goals. This role is responsible for maintaining accurate participant records, recruiting eligible participants, and promoting social services programs. Additionally, the Case Manager engages in community outreach, supports organizational initiatives, and facilitates educational opportunities to connect participants with valuable resources.

Essential Functions (approximate time spent)

• Case Management (75%): Provide short- and long-term, strength-based, person-centered,and holistic case management for adult Develop and implement individualized service plans, monitor progress, and support participants in achieving goals related to housing, employment, and self-sufficiency.


• Participant Information Management (10%): Maintainaccurate and up-to-date participant records in case files and databases. Ensure all case notes, assessments, and progress updates are documented in a timely and compliant manner.


• Participant Recruitment & Program Promotion (5%): Recruit eligible participants for housing programsthrough outreach and referrals. Promote social services and corps programs to increase engagement and accessibility.


• Community & Organizational Engagement (5%): Support and promote The Salvation Army and HLC initiatives by collaborating with colleagues and participating in community events, forums, and outreach activities.


• Educational Opportunities& Resource Development (5%): Facilitate individual and group educational Contribute to the maintenance of a catalog of local community resources and service providers to support participant success.

1010 Currie Avenue Minneapolis, MN 55403

Full-Time, 40hrs/week

$23.99-$24.11/hour

Education and Experience

• Bachelor'sdegree in a relevant field; a combination of education and experience may be considered in place of a degree.


• State board licensure is requiredif the degree is in social work.


• Previousexperience in social services is required.


• Experience with long-term case management is preferred.


• Mustsuccessfully pass all required background checks.


• Avalid driver's license is preferred, and candidates must meet the MVR requirements.

Competencies

• Strong interpersonal and communication skills with the ability to engage effectively with diverse populations.


• Demonstrates integrity, professionalism, and discretion when handling confidential information.


• Highly organized with strong attention to detail.


• Proficient in Microsoft Office, databases, and general PC use.

Working Conditions

• Variety of work, sitting approximately 50% of the time with some prolonged standing, walking, and bending.


• Must be able to lift to 20 pounds occasionally.


• Work is conducted in a professional setting and is not eligible for hybrid, remote-friendly workarrangement.


• Requires clear and effective communication with colleagues, participants, and community members.

Supervisory Responsibilities

None.

Driving/Travel Requirements

If approved, drive agency or personal vehicle locally to support the mission.

Other Duties

All employees recognize that The Salvation Army is a church and agree that as employees of The Salvation Army, they will support its religious mission.

This job description is not all-inclusive. It is intended to identify the essential functions of the position. The supervisor may assign other duties, responsibilities, and tasks.

The employee signature below indicates the employee's understanding of the requirements and essential functions of the position. Reasonable accommodation may be made to enable employees to perform essential functions.