Housing Case Manager

Insight Global; Hartford (CT); On-site; USD 40,000 - 55,000; Full time

Job summary

Insight Global in Hartford, Connecticut is hiring a Housing Case Manager. This role involves advocating for and assisting homeless or at-risk clients by providing essential services and referrals. The Housing Case Manager will educate clients, improve their access to resources, and maintain client records while ensuring high-quality service standards.

The ideal candidate should have a Bachelor’s degree in Human Services, customer service experience, and a compassionate concern for the vulnerable population. Bilingual candidates in English and Spanish are preferred.

Qualifications

• Experience in customer service, non-profits, or community work.
• Valid driver’s license with a clean driving record.
• Ability to handle stressful situations.
• Experience with maintaining client files.

Responsibilities

• Make referrals for various assistance and services.
• Educate and assist clients in daily living skills.
• Maintain up-to-date client files and produce reports.
• Inform clients of support services and community events.

Skills

Customer service experience

Compassionate concern for the homeless

Proficient typing skills

Knowledge of Microsoft Office 365

Bilingual/Bicultural (English/Spanish)

Education

Bachelor’s degree in Human Services field

Job description

Job Description

The Housing Case Manager position is characterized by advocacy, empowerment and mediation. Housing Case Managers assist project-based and scattered-site tenant-clients by providing services and referrals for a variety of needs including general assistance, substance abuse counseling/programs, mental health, medical care, employment services, etc.

Responsibilities

• Make referrals for general assistance, benefits, medical care, mental health, community agencies/eligible services, substance abuse counseling/programs, employment services, etc.
• Educate and assist clients in daily living skills
• Assist clients with supportive services and/or other types of assistance as needed
• Maintain a visible presence and contact with clients
• Make clients aware of ImmaCare services
• Successfully engage clients in various areas, including with in-house and external group work to enhance recovery, mental and physical wellness, etc.
• Improve client access to services
• Inform clients of upcoming events
• Maintain up-to-date client files
• Meet all quality standards set internally and by funders and other partners
• Ensure complete data is entered and accurate in HMIS database
• Produce reports as needed in HMIS for housing utilization, etc.
• Communicate important daily events and other information
• Maintain daily statistics
• Complete progress notes for all client contacts
• Attend and participate in staff meetings
• Be knowledgeable regarding resources and issues affecting our target population
• Return all phone calls, emails, etc. within 24 business hours
• Other duties as needed/assigned

Qualifications

• Some sort of experience within customer service, non-profits, or community work
• Valid driver’s license / clean driving record
• Ability to handle stressful situations and a fast-paced environment
• Compassionate concern for those who are homeless or are at risk of becoming homeless
• Experience with computers and proficient typing skills / Ability to complete necessary paperwork and maintain client files
• Tenacity for providing on-going support, follow-up, and client advocacy
• Knowledge of Microsoft Office 365 suite
• Bilingual/Bicultural (English/Spanish) (preferred)
• Bachelor’s degree in Human Services field

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail].