Housing Case Manager

Insight Global; El Segundo (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Insight Global is seeking a Housing Case Manager to work with families, assess housing needs, and develop individualized plans to connect them with stability resources.

The role includes conducting intakes, ongoing case management, coordinating referrals, and supporting housing placement efforts with landlords, inspections, and budget guidance. Strong communication, advocacy, and bilingual English/Spanish abilities are essential.

Qualifications

• 2+ years of experience working with unhoused populations, housing programs, or community-based social services.
• Direct case management and development of individualized service plans.
• Knowledge of fair housing laws and housing placement practices.
• Understanding of Housing First, Motivational Interviewing, Harm Reduction, and Trauma-Informed Care models.
• Experience connecting clients to community resources and landlord/ housing providers relationships.
• Bilingual in English and Spanish.

Responsibilities

• Conduct client intakes and assessments, and provide ongoing case management.
• Track participant progress and coordinate referrals for housing, mental health, and childcare services.
• Identify housing opportunities, communicate with landlords, and assist clients through leasing.
• Educate participants on tenant responsibilities and budgeting for self-sufficiency.
• Document case notes accurately and participate in team meetings and outreach.

Skills

Case management

Client intake

Housing placement

Landlord relationship building

Bilingual English/Spanish

Education

Bachelor's degree in Social Work, Psychology, Sociology, Human Services, or a related field

Job description

Job Description

The Housing Case Manager works directly with families to assess their housing needs, develop individualized housing plans, and connect them to resources that support long-term stability. On a daily basis, this person conducts client intakes and assessments, provides ongoing case management, tracks participant progress, and coordinates referrals for services such as mental health support, substance use treatment, childcare, employment assistance, and domestic violence resources.

This role also plays a critical part in housing placement efforts by identifying available housing opportunities, communicating with landlords and property managers, assisting clients throughout the leasing process, and advocating on their behalf when barriers arise. The Housing Case Manager educates participants on tenant responsibilities, rental assistance programs, and budgeting strategies designed to promote self-sufficiency. Additionally, they work closely with landlords to resolve housing-related concerns, conduct housing inspections, perform rent calculations, maintain accurate documentation in case management systems, and participate in team meetings, case reviews, and community outreach efforts.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Bachelor's degree in Social Work, Psychology, Sociology, Human Services, or a related field
• 2+ years of experience working with unhoused populations, housing programs, or community-based social services
• Experience providing direct case management and developing individualized service plans
• Knowledge of fair housing laws and housing placement practices
• Understanding of Housing First, Motivational Interviewing, Harm Reduction, and Trauma-Informed Care models
• Experience connecting clients to community resources and supportive services Experience working with homeless families and rapid rehousing programs
• Knowledge of child welfare systems and family reunification services
• Experience building relationships with landlords, property managers, and housing providers
• Previous experience negotiating housing placements, rent assistance, or lease agreements
• Bilingual in English and Spanish