Housing & Behavioral Support Specialist

Trinity Health; Pittsburgh (Allegheny County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

403B with employer match

Paid Time Off (PTO)

Medical, Dental, Vision

Life Insurance

Paid Holiday Days

Plus more…

Job summary

Pittsburgh Mercy is seeking a Housing & Behavioral Health Support Specialist for our Mercy of Care program. This role provides direct service, crisis response, and coordinated support to shelter guests facing homelessness and mental health challenges.

The position requires crisis intervention skills, relationship-building with guests, service coordination with healthcare and housing partners, and meticulous administrative work to meet program guidelines. Equal opportunity employer.

Qualifications

• Master's in human services and 1 year of residential or crisis delivery, or bachelor's in human services and 3 years of homeless/behavioral health/crisis services.
• Act 33/34/73 clearances may be required.
• Pre-employment drug test may be required.

Responsibilities

• Crisis Intervention: Provide timely and effective support during behavioral health emergencies.
• Relationship Building: Cultivate trust-based relationships with shelter guests.
• Service Coordination: Collaborate with mental health, primary care, social service, and housing providers.
• Administrative Duties: Maintain accurate records and required documentation.
• Advocacy and Support: Guide guests to navigate mental health and housing systems.

Skills

Crisis intervention

Relationship building

Service coordination

Administrative duties

Advocacy and support

Education

Master's in human services

Bachelor's in human services

Associate's in Mental Health

High School diploma

Job description

Employment Type: Full time Shift:

Description:

Our Housing & Behavioral Health Support Specialist at Mercy of Care plays a vital role in fostering a safe, supportive, and inclusive environment for shelter guests, particularly those facing severe and persistent mental illness (SPMI). This position integrates direct service delivery, crisis management, and administrative accountability to address the complex challenges of homelessness, mental health, and housing instability.

Core Responsibilities

• Crisis Intervention: Provide timely and effective support during behavioral health emergencies, enabling guests to navigate challenges while maintaining program stability.
• Relationship Building: Cultivate meaningful, trust-based relationships with shelter guests to support their long-term well-being and successful transition to stable housing.
• Service Coordination: Collaborate with a diverse network of mental health, primary care, social service, and housing providers to deliver comprehensive and coordinated support.
• Administrative Duties: Maintain accurate records, complete required documentation, and adhere to program guidelines and regulatory standards.
• Advocacy and Support: Offer individualized guidance to shelter guests, empowering them to navigate mental health and housing systems with empathy and professionalism.

Commitment to Excellence.

The HBHS Specialist is a cornerstone of MOC’s mission to serve individuals experiencing homelessness with compassion, professionalism, and evidence-based best practices. By combining direct care with strategic collaboration, the Specialist ensures shelter guests receive the resources and support they need to achieve greater stability and self-sufficiency.

REQUIREMENTS:

• Master's in human services and 1 year of residential or crisis OR bachelor's in human services and 3 years of homeless, behavioral health, residential and/or crisis services delivery. Depending on program regulations, an Associate's in Mental Health & 4 years or High School diploma & 8 years of job related clinical mental health experience is accepted.
• Act 33/34/73 clearances
• Pre-employment Drug Test

SCHEDULE:

(non-exempt/hourly position)

Full Time 37.5 hours a week to include day/evening/weekends and holidays as scheduled according to the Program needs.

GREAT BENEFIT PACKAGE:

(Benefits start Day 1 of employment)

• 403B with employer match
• Paid Time Off (PTO)
• Medical, Dental, Vision
• Life Insurance
• Paid Holiday Days
• Plus more…

ABOUT PITTSBURGH MERCY

We’re a community-based health and human services organization using person-centered care to treat our area’s most vulnerable populations. We work with families in settings that are safe and familiar to them, and view them as equal partners when planning, developing, and monitoring care.

Our mission is to be a compassionate, transforming presence within our communities. We reach out to offer help - and hope - to people who are experiencing:

• Mental illness and substance abuse
• Physical health needs
• Intellectual disabilities
• Traumatic events or circumstances, including homelessness + abuse

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.