Housing Assistant

Nyc-Housing-Authority; New York (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

New York City Housing Authority seeks a Housing Assistant to liaise for Section 8 PBV and RAD programs. You will report to the Project Based Contract Management Manager and assign developments to support program activities.

You will confirm vacancies and HQS readiness, assist with inquiries, provide training, and prepare monthly PBV reports. The role emphasizes service orientation, communication, and interdepartmental collaboration.

Qualifications

• Bachelor's degree or equivalent mix of education and experience.
• Experience in housing management and tenant interaction preferred.
• Strong written and oral communication skills required.

Responsibilities

• Coordinate PACT/Trust PBV/RAD activities and assign developments.
• Confirm vacancies and HQS readiness with property management.
• Assist staff and tenants with Section 8 inquiries.
• Provide Section 8 training to property management staff.
• Prepare monthly PBV status reports for senior leadership.
• Maintain positive customer service with residents and staff.

Skills

Customer service

Communication

Interpersonal skills

Detail orientation

Follow-up skills

Staff interface

Education

Bachelor's degree

Associate degree / 60 credits + 1 year housing exp

High school diploma + 3 years housing exp

Edu/experience equivalent mix

Tools

Siebel

Microsoft Excel

Microsoft Word

Job description

Reporting to the Project Based Contract Management Manager, the Housing assistant serves as the liaison for Leased Housing’s Section 8 Project Based Voucher (PBV) and Rental Assistance Demonstration (RAD) programs with direct responsibility for:

• On a daily basis, report to assign PACT/Trust developments to assist with Section 8 Program related activities.
• Confirm on site vacancies and HQS readiness with property management (PACT and Trust).
• Assist PACT/Trust development staff and section tenants with Section 8 inquiries, when needed.
• Provide property management staff Section 8 training.
• Establishing effective working relationships with internal units and outside agencies.
• Analyze and prepare monthly PBV status reports for the LHD Senior Director.
• Promote positive customer service experience by assisting residents and staff with questions and service needs in a courteous and efficient manner.
• Provide daily reports on site visits and follow up actions for LHD.
• Other duties as required by the Project Based Management Unit for PACT and Trust Developments.

Note: Due to the existence of a civil service list, candidates must have permanent civil service status in the title of Housing Assistant to be considered.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program.

Additional Information:

• INTERAGENCY TRANSFERS INTO NYCHA OF THOSE PERMANENT IN TITLE ARE NOT PERMITTED IN THE FACE OF AN ACTIVE AND VIABLE NYCHA PROMOTION LIST OR PREFERRED LIST FOR THE SAME TITLE.
• For NYCHA employees: this position is open on a direct transfer (lateral) basis only. It is not open as a promotional opportunity.
• NYCHA employees applying for transfer opportunity must have served a period of one year at current location and in current title and level (if applicable).
• NYCHA residents are encouraged to apply.

NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees Retirement System (NYCERS).

Please read this posting carefully to make certain you meet the qualification requirements before applying to this position.

Minimum Qualifications

A baccalaureate degree from an accredited college; or

An associate degree or sixty semester credits from an accredited college and one year of satisfactory full-time experience in housing management at a development or developments containing at least 150 apartments, performing any one or a combination of the following duties: interviewing applicants; determining eligibility; gathering and evaluating information to resolve complaints; collecting rents; and/or resolving tenant-related problems; or

A four-year high school diploma or its educational equivalent, and three years of satisfactory full-time experience as described in “1” above; or

A satisfactory equivalent combination of education and experience as described in "1" or "2" above. Undergraduate college credit may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of satisfactory full-time experience. However, all candidates must have a four-year high school diploma, or its educational equivalent.

Preferred Skills

• Extensive knowledge of the HUD regulations for the Section 8 Project Based Voucher (PBV) 24 CFR 983 and the Rental Assistance Demonstration (RAD) Programs
• Advanced computer skills experience using Siebel, Microsoft Excel and Word
• Excellent detail orientation and follow-up skills
• Ability to interface with all levels of staff.
• Excellent written and communication skills.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

NYCHA has no residency requirements.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.