Case Manager

New-York-City-Department-of-Housing-Preservation-; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Department of Housing Preservation and Development (HPD) seeks a Community Associate to support Section 8 voucher processes and tenant-resource programs. The role focuses on expediting voucher applications, case management, and customer service for applicants and landlords across NYC.

The position requires handling caseloads, screening eligibility, and ensuring compliance with HUD rules, with opportunities to participate in outreach events and trainings.

Qualifications

• High school graduation or equivalent and three years of experience in community work or related duties.
• Equivalent combination of education and experience may be accepted.

Responsibilities

• Manage a caseload of assisted or applicant households.
• Initial voucher application screening.
• Determination and verification of eligibility.
• Client briefings (internal and external meetings).
• May perform community outreach to assist Section 8 participation.
• Prepare and send appropriate correspondence; track responses.
• Document case files and electronic records; file preparation.
• Rent calculations.
• Review yearly recertifications of household composition and income/assets.
• Demonstrate ability to manage multiple cases while prioritizing processing.
• Attend mandatory trainings.

Skills

Excellent communication

Customer service

Computer proficiency

Bilingual a plus

Section 8 experience

Education

High school diploma or equivalent

Job description

About the Agency:

The Department of Housing Preservation and Development (HPD) oversees housing standards across all 3.7 million homes in New York City. As the nation’s largest municipal housing agency, HPD is responsible for building and preserving affordable housing, protecting tenants from harassment and displacement, and holding landlords accountable across the five boroughs. Under Commissioner Dina Levy and the Mamdani Administration, HPD is pursuing an ambitious housing agenda focused on the needs of New York’s tenants. With a broad set of tools including standards enforcement, tenant resources, and the creation of new affordable housing, HPD is committed to making New York City a more affordable place for renters and homeowners alike.

Your Team:

At HPD, rent subsidy programs are administered by the Division of Tenant & Owner Resources (DTOR). HPD’s rental subsidies, including Section 8 or the Housing Choice Voucher (HCV) program, provide funding to eligible low-income families for rental assistance toward decent, safe, and affordable housing in a neighborhood of their choice. Families pay approximately 30% of their income toward rent, and the NYC Department of Housing Preservation and Development (HPD) pays the difference, directly to the owner. The unit must have a rent that is determined reasonable and affordable by HPD and must meet federal Housing Quality Standards (HQS) to be approved.

Your Impact:

HPD's Division of Tenant & Owner Resources (DTOR) is responsible for the administration of rental subsidy programs that include Housing Choice Voucher (HCV), Project Based Voucher (PBV), Moderate Rehab Section 8, Moderate Rehab Single Room Occupancy (SRO), and Continuum of Care (CoC)-Shelter Plus Care (SPC) and NYC 15/15. Through these programs, HPD serves over 40,000 households and 9,000 landlords in all five boroughs. DTOR is responsible for the initial application screening; confirming eligibility requirements; briefing applicants; and issuing vouchers. DTOR also monitors tenant and landlord compliance of their obligations under each program and continues to administer the ongoing subsidies throughout their participation. These continued activities include processing annual and interim recertifications to update family income/assets, household composition, and rent amounts; tenant moves and transfers; approved rent increases; Housing Assistance Payment (HAP) abatements and reinstatements to enforce Housing Quality Standard (HQS) inspection results; and providing customer service to stakeholders through our Client Services office, call center and the DTR Portal.

Your Role:

Your role will be to provide necessary and important services to assist and expedite Section 8 vouchers to HPD clients. These services may consist of meeting with groups in-house, attending workshops or attending community events. Case managers are also expected to participate in tenant activity programs and projects to coordinate functions that aim to improve tenant-management relations, as well as encourage participation related to Section 8 dealings. Additionally, Case managers will ensure participant cases are accurately screened and reviewed for completeness and in compliance with Federal HUD Rules and Regulations.

Your Responsibilities:

• Manage a caseload of assisted or applicant households


• Initial voucher application screening


• Determination and verification of eligibility


• Client briefings (internal and external meetings)


• May perform community outreach to assist Section 8 participation


• Prepare and send appropriate correspondence, track responses


• Document case files and electronic records, file preparation


• Rent calculations


• Review of yearly recertification’s of household composition and income/asset information


• Demonstrate ability to manage multiple cases while prioritizing cases for processing


• Attend mandatory trainings

Preferred Skills

• Excellent Communication Skills (both orally and in writing)


• Strong Customer Service Focus


• Computer Proficiency


• Bilingual a Plus


• Section 8 or other Rental Subsidy experience a Plus

COMMUNITY ASSOCIATE - 56057

Minimum Qualifications

Qualification Requirements 1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or 2. Education and/or experience which is equivalent to \"1\" above.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.