Housing and Entitlements Specialist

Maryland Works; Silver Spring (MD); On-site; USD 26,000 - 37,000; Part time

Benefits offered by this job

Paid time off

Birthday off

Training & growth

Wellness program

EAP

Calm app

Awardco rewards

FunEx discounts

Job summary

The Rock Creek Foundation is seeking a Part-time Housing and Entitlements Specialist (HES) in Silver Spring, MD to support the Consumer Entitlements and Benefits Manager with administrative tasks and direct consumer interactions. You will help provide personalized housing supports and coordinate with DHHS, DDA, MMA, and other agencies.

The position requires a High School Diploma and at least 2 years of human services or administrative experience, with strong Microsoft Office skills and the

Qualifications

• High School Diploma (or equivalent) and a minimum of two years’ experience working with adults diagnosed with varying mental health, developmental and intellectual disabilities.
• Minimum of 2 years' of a human services and/or administrative experience.
• Knowledge of Internet and Microsoft Office software (Specifically Microsoft Excel and Word).
• Excellent organizational and time management skills, with the ability to manage multiple tasks.
• Strong communication and interpersonal skills to effectively deliver training and collaborate with staff members and stakeholders.
• Knowledge of Federal, State and County Entitlement programs to include: Social Security Benefits, Social Security Disability Income, Supplemental Security Income, Medicare, Development Disability Administration (DDA)-Maryland Medicaid Administration (MMA), Maryland Supplemental Nutrition Assistance Program (SNAP) and Public Assistance to Adults (PAA) program.

Responsibilities

• Assist CEBS with administrative tasks and communication with consumers and third-party representatives.
• Assist in scanning, reviewing and filing mail and paperwork related to entitlement programs.
• Maintain trackers for DHHS benefits for each consumer.
• Contact consumers for verification and maintain rapport with staff.
• Develop and improve standard operating procedures for housing plans and information tracking.
• Participate in educational opportunities and maintain personal networks.

Skills

Organizational skills

Time management

Communication

Interpersonal skills

Education

High School Diploma

Tools

Microsoft Excel

Microsoft Word

Internet

Job description

Silver Spring, United States

Your Mission: As a part time Housing and Entitlements Specialist (HES) will be to assist the Consumer Entitlements and Benefits Manager (CEBS) with administrative tasks, speaking with consumers and third-party representatives and work with consumers to provide personalized housing supports.

What You'll Do:

• Gather, Review and Scan mail received from Department of Health and Human Services, Social Security Administration, Center for Medicare and Medicaid and all other mail for Residential Rehabilitation Program Consumers/Entitlements related.
• Scan and pre-fill re-determinations and benefit reviews from DHHS
• Electronically and manually file paperwork received on behalf of Developmental Disabilities Administration (DDA) and Mental Health Administration (MHA), Residential Rehabilitation Program (RRP) Consumers
• Maintain Tracker for DHHS Food Stamp and Public Assistance to Adults benefits for each DDA/MHA RRP Consumer
• Contact Consumers and third-party representatives if verification paperwork is needed
• Create and Maintain rapport with DDA/MHA House Managers and staff; report changes regarding County Benefits
• Assists in improving and if necessary, re-designing processes, approach, coordination, and establishing templates; implementing any necessary changes.
• Updates job knowledge by participating in educational opportunities; maintaining personal networks.
• Develop standard operating procedures for creating and implementing independent housing plans.
• Develop and maintain information tracking for all
• Other duties as assigned.
  

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma (or equivalent) and a minimum of two (2) years’ experience working with Adults diagnosed with varying mental health, developmental and intellectual disabilities.
• Minimum of 2 years' of a human services and/or administrative experience.
• Knowledge of Internet and Microsoft Office software (Specifically Microsoft Excel and Word)
• Excellent organizational and time management skills, with the ability to manage multiple tasks.
• Strong communication and interpersonal skills to effectively deliver training and collaborate with staff members and stakeholders.
• Knowledge of Federal, State and County Entitlement programs to include: Social Security Benefits, Social Security Disability Income, Supplemental Security Income, Medicare, Development Disability Administration (DDA)-Maryland Medicaid Administration (MMA), Maryland Supplemental Nutrition Assistance Program (SNAP) and Public Assistance to Adults (PAA) program.

At The Rock Creek Foundation, you’re not just an employee — you’re a valued change agent . Here’s what you can expect:

• Starting Rate: $23.00
• Time to Recharge – Generous paid time off.
• Celebrate You – Enjoy your birthday off every year!
• Training & Growth – Ongoing development programs and career advancement opportunities.
• Culture of Purpose – A welcoming, inclusive environment where you belong.
• Employee Assistance Program – Confidential support for life's challenges.
• Wellness Perks – Annual wellness initiatives and access to the Calm App .
• Recognition & Rewards – Through our Awardco platform and referral program .
• Exclusive Discounts – Enjoy deals through FunEx and more.