Housing Advocate & Client Care Liaison

brc; New York (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

Paid holidays

403(b) retirement plan

Tuition assistance

Flexible spending accounts

Job summary

BRC in New York, NY seeks a program assistant to help clients obtain supportive housing, escort to appointments, and manage case documentation. You will work with CARES and AWARDS systems, prepare reports for DHS, and liaise with housing providers.

The role emphasizes advocacy, strong communication, and the ability to work both independently and in a team within a dynamic, mission-driven environment.

Qualifications

• BA/BS degree preferred; HS diploma or GED required.
• Minimum two years' experience with homeless/mentally ill populations.
• Excellent client advocacy, writing and oral communication skills.
• Liaison experience with external stakeholders preferred.
• Knowledge of NY/NY supportive housing system preferred.
• CPR training or willingness to take CPR class.

Responsibilities

• Assist Living Specialists to obtain supportive housing for clients.
• Escort clients to medical, benefits, and housing appointments.
• Prepare and distribute HRA2010e housing packets.
• Issue residency letters and send client appointment reminders; document interactions in CARES/AWARDS.
• Compile reports for DHS and BRC Administration; track data.
• Monitor client information in AWARDS and CARES.
• Facilitate psychoeducational groups and research resources.
• Serve as liaison between program and housing providers.
• Provide emergency first aid/CPR as needed.

Skills

Client advocacy

Communication skills

Independent work

Team collaboration

Computer proficiency

Education

BA/BS preferred

HS diploma or GED

Tools

CARES system

AWARDS system

Job description

BRC in New York, NY seeks a program assistant to help clients obtain supportive housing, escort to appointments, and manage case documentation. You will work with CARES and AWARDS systems, prepare reports for DHS, and liaise with housing providers.

The role emphasizes advocacy, strong communication, and the ability to work both independently and in a team within a dynamic, mission-driven environment.