Housing Access & Occupancy Specialist

Northwest Neighborhoods; Cleveland (OH); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

PTO

Paid holidays

401(k) retirement match

Health insurance

Long-term disability

Growth opportunities

Job summary

Northwest Neighborhoods (NWN) is seeking an Occupancy Specialist to support residents in accessing safe, stable, and affordable housing across NWN’s portfolio. You will determine eligibility, handle leasing, and maintain occupancy records in compliance with federal, state, and local regulations.

You will collaborate with residents, community partners, and staff to promote housing stability and trauma-informed customer service, focusing on vulnerable populations and ensuring fair housing

Qualifications

• Minimum 1–3 years of experience in affordable housing or property management.
• Strong interpersonal, organizational, and customer service skills.
• Proficient with Microsoft Office and data entry.
• Commitment to confidentiality and sensitive information handling.
• Familiarity with fair housing laws.

Responsibilities

• Assist applicants and residents through the affordable housing application and certification process.
• Determine program eligibility under LIHTC, HOME, HOPE VI, and related rules.
• Verify income, assets, employment, student status, and other eligibility data.
• Complete and maintain certifications and compliance documentation.
• Maintain resident files, waitlists, and applicant tracking systems.
• Process daily incoming payments and reconcile tenant accounts.
• Assist with audits, inspections, and file reviews.
• Support occupancy goals while ensuring compliance and fair housing.
• Provide resident-centered services using trauma-informed approaches.
• Collaborate with management to support resident stability and tenancy.

Skills

Interpersonal skills

Organizational skills

Customer service

Microsoft Office

Confidentiality

Trauma-informed practices

Fair Housing laws

Tools

Yardi Voyager

LIHTC knowledge

HUD familiarity

Job description

Northwest Neighborhoods (NWN) is seeking an Occupancy Specialist to support residents in accessing safe, stable, and affordable housing across NWN’s portfolio. You will determine eligibility, handle leasing, and maintain occupancy records in compliance with federal, state, and local regulations.

You will collaborate with residents, community partners, and staff to promote housing stability and trauma-informed customer service, focusing on vulnerable populations and ensuring fair housing