Housing Access Manager

What is Permanent Supportive Housing?; Seattle (WA); Hybrid; USD 88,462 - 98,779; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

21 paid leave days

10 paid holidays

4 wellness days

Retirement 403(b)

Flex spending account

Employee assistance program

Subsidized ORCA pass

100% basic life insurance and long-term disability coverage

Job summary

What is Permanent Supportive Housing? is seeking a Housing Access Manager to oversee operations that ensure applicants experience equitable and trauma-informed access to affordable housing. You will lead the Housing Access team and collaborate with property management to meet Plymouth's mission and regulatory requirements.

The ideal candidate will have at least 3-5 years of experience in affordable housing or social services, with a strong emphasis on compliance. Join us in making a positive change!

Qualifications

• Minimum of 3–5 years of experience in affordable housing, property management, or social services.
• Supervisory experience required; mentoring experience preferred.
• Strong understanding of LIHTC, HUD, Section 8, and local funding compliance.

Responsibilities

• Oversee housing access operations to ensure equitable pathways into affordable housing.
• Lead and coordinate housing access workflows to reduce vacancy loss.
• Maintain oversight of applicant screening and eligibility determinations.

Skills

Interpersonal skills

Organizational skills

Communication skills

Microsoft Office proficiency

Adaptability

Education

Bachelor’s degree in human services, social work, or public administration

Tools

Property management software

Case management software

Job description

Salary

$88,462 - $98,779

New hires may earn a salary ranging from the minimum to the midpoint of the pay scale, with education and experience taken into consideration.

Department

Compliance and Housing Access

Reports To

Assistant Director of Compliance and Housing Access

Supervises

Senior Housing Access Navigator/Housing Access Navigators

FLSA Status

Exempt

Work Arrangement

Hybrid

About This Role

The Housing Access Manager oversees housing access operations to ensure applicants experience equitable, trauma-informed, and efficient pathways into Plymouth’s affordable housing portfolio. This role leads the Housing Access team, guiding all aspects of application intake, eligibility screening, and unit lease-up in collaboration with Property Management, Compliance, and external partners.

Reporting to the Assistant Director of Compliance and Housing Access, the Manager ensures all housing access activities align with Plymouth’s mission and regulatory requirements, including Fair Housing, ADA/504, LIHTC, and HUD guidelines. The position plays a key role in advancing organizational goals related to vacancy reduction, equity, and accessibility.

Primary Responsibilities

• Lead and coordinate housing access workflows to reduce vacancy loss and support timely move-ins.
• Monitor upcoming vacancies, develop lease-up protocols, and assign application priorities based on project timelines and partner referrals.
• Partner with Building Operations to coordinate unit readiness, turnover scheduling, and documentation requirements.
• Maintain oversight of applicant screening, eligibility determinations, and appeal processes in compliance with Fair Housing and funding standards.
• Collaborate with the Assistant Director and Compliance Manager on process improvements, barrier reduction strategies, and system efficiencies.
• Serve as departmental subject matter expert on Fair Housing, ADA/504, and reasonable accommodation policies.
• Supervise, coach, and mentor the Senior Housing Access Facilitator and Housing Access Navigators to foster professional growth and team collaboration.
• Develop and refine workflows, policies, and internal documentation practices to improve efficiency, compliance, and transparency.

Knowledge, Skills, and Attributes We Need From You

• Builds trust and works respectfully with people from many backgrounds and lived experiences, contributing to safe, welcoming housing communities where residents experience dignity, choice, and belonging.
• Uses self-awareness and humility to communicate effectively across differences, adapt approach, and treat people with fairness and respect.
• Excellent interpersonal, organizational, and communication skills.
• Proficiency in Microsoft Office and property management or case management software.
• Ability to manage multiple priorities, adapt to changing demands, and meet deadlines under pressure.
• High standards of professionalism, confidentiality, and integrity.

Qualifications

• Bachelor’s degree in human services, social work, public administration, or related field; equivalent experience may substitute.
• Minimum of 3–5 years of experience in affordable housing, property management, or social services with an emphasis on intake, housing access, and/or compliance.
• Supervisory experience required; prior experience mentoring staff in union or collaborative team settings preferred.
• Strong understanding of LIHTC, HUD, Section 8, and local funding compliance.

Join us and be a catalyst for positive change!

This is a full-time position with benefits. We offer medical insurance, dental insurance, vision insurance, 8 free counseling sessions per clinical issue per year, 21 paid leave days per year, 10 paid holidays, 4 wellness days per year, retirement 403(b), flex spending account, employee assistance program, subsidized ORCA pass and we pay 100% for basic life insurance and long-term disability.

Plymouth Housing is an equal opportunity employer. We recruit, hire, train, and promote employees based on merit and business needs, and without regard to race, color, creed, religion, national origin, ancestry, citizenship or immigration status, sex (including pregnancy, gender identity, and sexual orientation), age, marital status, physical, sensory, or mental disability, honorably discharged veteran or military status, or any other status protected by applicable federal, state, or local law.