Houseperson

Highgate Hotels, LP; West Springfield (MA); On-site; USD 21,697 - 22,730; Full time

Benefits offered by this job

Group insurance

Paid time off

401(k) plan

Voluntary benefits

Life enrichment program

Get paid daily

Job summary

Residence Inn West Springfield is seeking a Houseperson to maintain clean public areas and support guest comfort at our West Springfield, MA property. The role includes greeting guests, handling deliveries, and keeping storage areas organized, with a focus on friendly service and efficiency.

This position requires physical activity, evening/weekend/holiday availability, and adherence to hotel standards. Eligible employees receive benefits and daily pay options as part of our housekeeping team.

Qualifications

• Experience in cleaning, janitorial, or customer service is a plus.
• Basic verbal and written communication skills.
• Able to stand, walk, and lift up to 25 pounds.

Responsibilities

• Clean public bathrooms, meeting rooms, and other common areas.
• Greet and assist guests with a friendly smile.
• Receive deliveries and keep storage areas organized.
• Accommodate guest and employee requests quickly.
• Assist with cleaning guest rooms, laundry, and kitchen duties as requested.
• Support maintenance by reporting broken or missing items.
• Collaborate with all departments to achieve hotel goals.

Skills

Verbal communication

Written communication

Customer service

Job description

Houseperson

Requisition ID: 2026-80547

Compensation Minimum: USD $15.75/Hr.

Compensation Maximum: USD $16.50/Hr.

Compensation Type: Hourly

Job Location: US-MA-West Springfield

Property: Residence Inn West Springfield

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location

Residence Inn West Springfield

64 Border Way

West Springfield, MA 1089

Overview

Some of our guests love being on the road but many travelers miss the comforts of home. The goal of our Housekeeping team is to make our hotel feel like just that, a home! As a House Person, your contribution helps ensure our guests have a comfortable, productive and memorable stay.

We offer eligible employees a number of benefits to enhance their health and well-being:

• Group insurance, including medical, dental, vision and company-paid life insurance
• Paid time off
• Company-matched 401(k) plan
• Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
• Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
• Get paid daily

Responsibilities

• Clean public bathrooms, meeting rooms and other common areas of the hotel including removing trash, vacuuming, mopping and other necessary functions.
• Greet and assist guests that you encounter during your shift with a friendly smile.
• Receive and put away deliveries while maintaining organization and cleanliness of storage areas.
• Accommodate special requests by guests and other employees quickly and professionally.
• Assist with cleaning guest rooms, laundry, and kitchen duties as requested.
• Support our maintenance team by reporting any broken, defective or missing items.
• Support the goals of the hotel through teamwork and collaboration with all departments.

Qualifications

Previous cleaning, janitorial or customer service experience is a plus, but not required. To be successful in this role, you need basic verbal and written communication skills. This job requires continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to 25 pounds. You must also be able to stand and walk for an entire shift. Applicants must be available to work evenings, weekends and holidays.